Summary
Overview
Work History
Education
Skills
Chess, Reading and Coding
Timeline
Generic

Brandon Clark

Wauwatosa,WI

Summary

Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.


~Jack Welch


On a daily basis, I diligently apply this profound quote within any barony where I am entrusted with leadership. Amongst the myriad joys I experience one of the most profound is derived from the act of facilitating the growth and success of others, be it in the bustling marketplace of the intricate tapestry of life itself.

Overview

19
19
years of professional experience

Work History

Lead Guest Service Representative

Homewood Suites
03.2023 - Current
  • Kept guest services department operating efficiently with skilled administrative support and well-organized supplies
  • Handled numerous check-ins and check-outs each day, verifying details, managing paperwork, and collecting payments with high accuracy
  • Built customer loyalty with personalized, knowledgeable help for every inquiry
  • Understood and enforced hotel credit policies, accounted for cash and made deposits following hotel policies
  • Executed guest registration, room assignments and room blocking for group events
  • Communicated with management to resolve escalated concerns with service or account payments.

Front Office Supervisor

Cambria Hotel
05.2018 - 12.2022
  • Coordinated office workflow with diligent scheduling, task delegation and resource management
  • Drafted, filed and distributed office correspondence, messages and mail
  • Tracked office supply usage, approved supply requisitions and drafted POs to maintain inventory
  • Empowered employees to independently resolve problems and disputes
  • Enforced team adherence to quality standards, deadlines and proper procedures.

Front Office Manager

Holiday Inn Milwaukee Riverfront
02.2015 - 04.2018
  • Fielded incoming telephone calls and visitors and provided information with professionalism and efficiency
  • Tracked office supply usage, approved requisitions for requested supplies, and completed purchasing functions to maintain inventory
  • Organized and maintained front office appearance and cleanliness
  • Tracked office supply usage, approved supply requisitions and drafted POs to maintain inventory
  • Monitored employee performance using real-time data and reports.

Operations Manager

Appleton Realty LLC
01.2012 - 02.2015
  • Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives
  • Resolved process inefficiencies through effective analysis and resolution of deficient areas
  • Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities
  • Coordinated operations successfully to uphold reputation for professionalism and results
  • Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.

Office Manager

Badger State Industries
03.2009 - 01.2012
  • Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
  • Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management
  • Completed advanced clerical tasks, including account reconciliation and document management
  • Generated reports to inform leadership of profits, operations and other key metrics
  • Built collaborative working relationships within organization to achieve goals
  • Collaborated with administrative staff on billing, accounts payable and other financial tasks.

Front Office Manager

Pfister Hotel
01.2005 - 02.2009
  • Fielded incoming telephone calls and visitors and provided information with professionalism and efficiency
  • Tracked office supply usage, approved requisitions for requested supplies, and completed purchasing functions to maintain inventory
  • Organized and maintained front office appearance and cleanliness
  • Booked meeting and travel arrangements for C-level executives
  • Reviewed and reconciled timecard information and submitted for processing
  • Maximized employee performance with hands-on training and close mentoring.

Education

Diploma - Communications

Dominican High School
Glendale, WI
06.2000

Skills

  • Information Protection
  • Check-In Coordination
  • Reservation Management
  • Front Desk Operations
  • Detail-Oriented Management
  • Report Preparation
  • Exemplary Customer Service
  • Guest Relations Expertise
  • Adherence to Brand Standards

Chess, Reading and Coding

I engage in chess matches a minimum of thrice weekly, immersing myself in the intricate strategy of the game. I dedicate every day of the week to the pursuit of knowledge through continuous reading. In my leisure hours, I channel my intellectual curiosity into coding, embarking on programming ventures that fuel my passion for learning and problem-solving.

Timeline

Lead Guest Service Representative

Homewood Suites
03.2023 - Current

Front Office Supervisor

Cambria Hotel
05.2018 - 12.2022

Front Office Manager

Holiday Inn Milwaukee Riverfront
02.2015 - 04.2018

Operations Manager

Appleton Realty LLC
01.2012 - 02.2015

Office Manager

Badger State Industries
03.2009 - 01.2012

Front Office Manager

Pfister Hotel
01.2005 - 02.2009

Diploma - Communications

Dominican High School

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Brandon Clark