Experienced sales manager with a proven track record of driving sales initiatives and maximizing profitability. Skilled in business growth and retention, with a talent for building rapport. Led successful market expansion efforts, resulting in significant revenue growth through strategic business development and key account management. Demonstrates strong leadership skills, consistently exceeding sales targets by implementing brand-building strategies and cultivating solid customer relationships.
Overview
11
11
years of professional experience
Work History
Senior Sales Manager
Audi Ontario
02.2017 - Current
Managed revenue models, process flows, operations support and customer engagement strategies.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Built long-lasting client relationships through excellent customer service and consistent followups.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Regional Sales Manager
T-Mobile
02.2014 - 02.2017
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics
Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location
Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
Conducted product demonstrations and presentations to potential clients to capture more sales.
Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
Collections Account Manager
Landmark Medical Management
08.2013 - 02.2014
Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
Maintained accurate records of customer accounts, payments and payment plans.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Implemented automated reminder systems that contributed to a decrease in past due invoices.
Researched billing errors and discrepancies to initiate corrective action.
Analyzed customer financial records to determine appropriate payment plan.
Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
Education
Communications -
Lindsey Wilson College
Columbia, KY
07.2013
Skills
Profitability optimization
Business growth and retention
Brand-building strategizes
Rapport and relationship building
Performance tracking and evaluations
Business development
Contract negotiations
Key account development
Personal Information
Work Permit: Authorized to work in the US for any employer
Support Worker at Ontario Personal Support Worker Association — Central OntarioSupport Worker at Ontario Personal Support Worker Association — Central Ontario