Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRANDON CLIFTON

IRVINE

Summary

People manager with over 10 years of professional experience and more than 2 years experience leading diverse teams in high pressure environments, demonstrating exceptional problem-solving and adaptability skills. Proficient in team management, training, and data analysis, with a proven track record of enhancing team performance and efficiency. Committed to fostering a collaborative work culture and driving innovative solutions to achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

DSP 2.0 Virtual HR and Tech Support Specialist

Amazon
06.2018 - Current
  • Provide frontline support for DSP 2.0 business owners, ensuring efficient operations.
  • Achieved Tier 5 worker status, one of six, demonstrating exceptional capability.
  • Maintain professionalism in communications with managers and onsite leadership.
  • Adapt to rapid changes in subject matter and processes, guiding other agents.
  • Ensure accurate dissemination of new information and processes to team members.

Project Manager

Amazon Logistics
06.2019 - 11.2019
  • Developed and maintained project schedules using advanced project management software.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Facilitated stakeholder meetings to gather requirements and provide status updates.
  • Analyzed project risks and implemented mitigation strategies to minimize impact on timelines.
  • Streamlined processes by introducing best practices that improved overall project delivery efficiency.

Shipping and Delivery Team Manager

Amazon
11.2018 - 11.2019
  • Led teams to enhance shipping efficiency and meet targets, improving key metrics.
  • Resolved issues to reduce defects, boosting team skills and outcomes.
  • Managed emergency remote deployment, ensuring smooth operations.
  • Optimized decision-making processes, positively impacting business operations.
  • Collected data for stakeholders to reduce defects and enhance program satisfaction and efficiency.
  • Identified and escalated systemic issues, collaborating across departments to eliminate defects. Made data-driven decisions to optimize business service levels.
  • Fostered professional growth of team members through tailored development programs. Managed diverse teams with varying experience levels, promoting inclusive leadership.
  • Partnered with cross-functional teams to resolve complex operational challenges. Balanced multiple priorities, including team management and business expansion initiatives.

TRAINING MANAGER

Amazon
08.2018 - 11.2018
  • Trained 30+ agents, achieving metric targets through structured development programs.
  • Led New Hire Orientation, ensuring seamless integration and enrollment in training.
  • Addressed agent issues, enhancing performance through targeted coaching sessions.
  • Analyzed agent performance metrics, conducting seek-to-understand meetings to identify coaching opportunities and drive
    metric target achievement.
  • Refined training experience by leveraging agent feedback, proactively addressing issues, and updating training content to
    enhance effectiveness.
  • Served as liaison between agents and management, escalating issues and facilitating communication to ensure optimal
    support and resolution.

TRAINING ASSISTANT

Amazon
09.2017 - 12.2017
  • Managed training logistics for up to 230 new hires, enhancing efficiency and compliance.
  • Streamlined administrative tasks, supporting seamless curriculum integration and audits.
  • Enhanced public speaking and multitasking skills, improving classroom engagement.
  • Conducted operational audits, ensuring adherence to training completion standards.
  • Implemented creative solutions for classroom management, fostering an engaging learning environment for diverse groups of
    new hires.

VOICE OF THE DELIVERY PARTNER - LMTOC TRANSPORTATION SPECIALIST

Amazon
12.2016 - 07.2017
  • Analyzed issues with AMZL tools to determine responsibility and exemptions.
  • Designed presentations to improve driver experience in team meetings.
  • Conducted in-depth investigations of delivery partner issues, leveraging critical thinking and data analysis to determine fault and apply exemptions.
  • Developed comprehensive training materials, incorporating real-world scenarios and tribal knowledge to enhance specialist preparedness.
  • Facilitated team meetings with engaging presentations, improving driver experience through shared knowledge and best practices.
  • Streamlined issue resolution process, significantly reducing response time and improving delivery partner satisfaction.
  • Pioneered data-driven approach to identify recurring issues, leading to proactive solutions and measurable improvements in delivery operations.

Education

HIGH SCHOOL DIPLOMA -

Estill County High School
06.2015

Skills

  • Team Management
  • Training
  • Customer Support
  • Excel
  • Word
  • Microsoft office suite
  • Problem Solving
  • Critical Thinking
  • Data Analysis
  • Public Speaking
  • Multitasking
  • Adaptability
  • Communication
  • Project Coordination
  • Performance Evaluation
  • Process Improvement
  • Strategic Planning

Certification

  • ACES Stage 1 Certification, Amazon, 01-2018
  • ACES Stage 2 Certification, Amazon, 10-2018
  • Training Certificate, Amazon, 04-019
  • Leading in a Toward Culture 11-2018
  • Amazon Team Management Training Program 11-2018

Timeline

Project Manager

Amazon Logistics
06.2019 - 11.2019

Shipping and Delivery Team Manager

Amazon
11.2018 - 11.2019

TRAINING MANAGER

Amazon
08.2018 - 11.2018

DSP 2.0 Virtual HR and Tech Support Specialist

Amazon
06.2018 - Current

TRAINING ASSISTANT

Amazon
09.2017 - 12.2017

VOICE OF THE DELIVERY PARTNER - LMTOC TRANSPORTATION SPECIALIST

Amazon
12.2016 - 07.2017

HIGH SCHOOL DIPLOMA -

Estill County High School

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