Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Cline

St. Petersburg

Summary

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

Overview

8
8
years of professional experience

Work History

Customer Service Sales Representative

Amazon
06.2022 - 03.2024
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Customer Service Representative

TTEC
05.2019 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Front of House Employee

New York Pizza & Grill
01.2016 - 04.2019
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

No Degree - Nursing Administration

Marshall University
Huntington, WV

High School Diploma -

Westside High School
Oceana
05.2004

Skills

  • Goal-Oriented
  • Call center experience
  • Incoming Call Management
  • Customer Complaint Resolution
  • Live chat support
  • Shipping coordination
  • Upselling
  • Appointment Scheduling
  • Customer Education
  • Persuasion techniques

Timeline

Customer Service Sales Representative

Amazon
06.2022 - 03.2024

Customer Service Representative

TTEC
05.2019 - 06.2022

Front of House Employee

New York Pizza & Grill
01.2016 - 04.2019

No Degree - Nursing Administration

Marshall University

High School Diploma -

Westside High School

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Brandon Cline