Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Coleman

Grand Prairie,TX

Summary

An Interdisciplinary Studies major with a concentration in business. I have worked in the retail industry and have over 6 years of retail experience. I have worked at the Exchange for over 5 years now in Allocation and Replenishment and i am now a Business Analyst. I am a dependable and dedicated worker that can be trusted to get the job completed, efficiently and accurately. Successful Business Analyst over 2 years at driving critical organizational change through research, optimization and systems development. Hands on conferences with employees and management to address problems by establishing improved procedures. Adeptly navigates internal control restrictions and calls-to-action to reduce negative impact on business operations. Contributes to streamlined processes and maximized resource utilization. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Promote culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills.

Overview

9
9
years of professional experience

Work History

Business Analyst Supervisor

AAFES
Dallas, TX
09.2021 - Current
  • Provided training sessions on new software applications and tools
  • Spearheaded customer service initiatives to increase satisfaction and loyalty
  • Conducted market research to develop a better understanding of customer needs and preferences
  • Utilized creative thinking and innovative approaches involving multiple technologies
  • Created and modified procedures to solve complex issues
  • Utilized SQL queries for ad hoc data analysis requests from stakeholders
  • Collaborated with developers to ensure that product designs meet customer needs
  • Delivered presentations on project progress at regular review meetings.
  • Reviewed established procedures to assess areas in need of improvement.

Insurance Agent

Family First Life
Dallas, TX
12.2021 - 12.2023
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Researched insurance plans to find good options for clients' needs.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Produce Supervisor

SAMS Club
Mansfield, TX
04.2015 - 04.2022
  • Responsible for ensuring fresh product is staged and presented to 100% customer satisfaction
  • Maintained accurate records for all transactions related to purchasing, receiving, stocking, pricing and selling of products.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Performed regular audits of shelves and coolers to verify accuracy of pricing labels and expiration dates.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.

Allocation Analyst

AAFES
Dallas, TX
11.2016 - 09.2021
  • Assisted in training new team members on proper procedures related to shipping and receiving
  • Processed paperwork associated with receiving and shipping operations
  • Recorded shipment data for reporting, accounting, and recordkeeping purposes
  • Utilized Excel for forecasting and analyzing inventory levels, allocations, and sales trends
  • Communicated regularly with other departments such as marketing and finance regarding changes in inventory needs or supply chain disruptions
  • Responsible for the inventory and In-stock percentages over different categories
  • Also communicates with vendors over purchase orders and any performance issues that arise
  • Ensure that the supplier quality and service meets the Exchange's standards
  • Makes any necessary corrections to any Replenishment parameters to help achieve higher sales and service plans.

Education

Bachelor Of Arts In Business Administration - Business Administration

University of Texas At Arlington
Arlington, TX
12.2015

Skills

  • Business Analysis
  • Market Research
  • Client Relationship Management
  • Calm Under Pressure
  • Organization and Time Management
  • Decision-Making
  • Networking
  • Team Building
  • Microsoft Office
  • Planning
  • Problem Resolution
  • Collaboration

Timeline

Insurance Agent

Family First Life
12.2021 - 12.2023

Business Analyst Supervisor

AAFES
09.2021 - Current

Allocation Analyst

AAFES
11.2016 - 09.2021

Produce Supervisor

SAMS Club
04.2015 - 04.2022

Bachelor Of Arts In Business Administration - Business Administration

University of Texas At Arlington
Brandon Coleman