Brandon Coles
UX/ UI Product Designer
Cedarpines Park,CA
Summary
As a product designer with 7 years of experience supporting users in the Customer Service Industry, I combine my background in Philosophy with my intuitive nature to create engaging digital content.
Overview
7
7
years of professional experience
Work History
UX/UI Designer -
Contract: RecoverWays
01.2024 - Current
- Execute a B2C website redesign through iterative product testing with an agile team, utilizing advanced interactive prototypes, wireframes and mockups to simulate real-world scenarios and refine designs for enhanced usability
- Facilitate a collaborative environment by seamlessly integrating stakeholder feedback and promoting iterative decision-making methodologies throughout the research process, ensuring alignment with project goals and fostering a culture of innovation and adaptability
- Articulate redesign rationale to the client and documented developer handoff to ensure the accuracy of the backend design while leveraging agile principles to proactively address pain points identified during unmoderated user testing, resulting in more effective outcomes and improved user satisfaction, and promoting overall user experience success
- Create a comprehensive style guide encompassing design consistency, providing accessibility guidelines, and offering clear developer instructions for seamless handoff to enhance team collaboration and ensure cohesive user experience resulting in enhancements to MVP features and UI aesthetics through the recreation of mockups
Instructor -
GoSkate
Los Angeles, USA
05.2022 - Current
- Tailor skateboarding lessons to meet the unique needs, skill levels, and goals of each student, ensuring a personalized and engaging learning experience
- Guide students through a step-by-step approach to learning, allowing them to progressively build and refine their skills through practice and feedback, similar to iterative design processes in UX
- Continuously gather feedback from students to adjust teaching methods and techniques, enhancing the learning experience and ensuring that students achieve their desired outcomes efficiently
Shopper
Instacart
San Francisco, CA
12.2020 - Current
- Provide clear and concise communication regarding item availability, substitutions, and delivery options, prioritizing
transparency and trust to foster positive interactions and repeat business. - Add and remove items seamlessly from the shopping cart, with clear feedback on availability, pricing, and quantity
adjustments, ensuring a frictionless transaction process. - Engage with personalized recommendations tailored to selection preferences, enhancing the overall experience and
customer satisfaction.
UX/UI Designer -
Contract: Hermes Health
02.2023 - 03.2024
- Redesign B2B websites with a cross-functional team by implementing targeted variables and balancing stakeholder interests to drive differentiation and excellence, and position the company as an industry leader in the healthcare sector by implementing a streamlined onboarding process, reducing user friction and increasing engagement by 18%
- Conduct comprehensive competitive analysis and heuristic evaluation, leveraging industry best practices to guide project direction, consistently deliver high-quality digital results and outperform the competition
- Collaborate effectively in iterative design sessions, actively contributing impactful ideas, providing constructive and actionable feedback, and working with team members to refine and champion solutions that optimize user experience
- Follow industry best practices to ensure consistency in research methodologies and high-quality data collection, enabling continuous iterative improvements and highly responsive rapid adaptation within an agile framework
- Guide evaluation of user stories to develop effective solutions through analysis techniques, optimizing user flows and creating a significant impact on the success of digital production
Education
UX/UI Foundations -
Avocademy
Bachelor of Arts - Liberal Arts and Sciences, Philosophy
San Diego State University
Skills
User Research, Wireframing, Prototyping, Information Architecture, Typography, Color Theory, Interaction Design, Visual Design Principles, Iterative Design Process, Accessibility, Sitemaps, Style Guide, Design Systems Interviewing, Usability Testing, Journey Mapping, Persona Development, Competitive Analysis, Focus Groups, Survey Design and Analysis, Qualitative and Quantitative Methods, User Research, A/B Testing
Websites
Timeline
UX/UI Designer -
Contract: RecoverWays
01.2024 - Current
UX/UI Designer -
Contract: Hermes Health
02.2023 - 03.2024
Instructor -
GoSkate
05.2022 - Current
Shopper
Instacart
12.2020 - Current
UX/UI Foundations -
Avocademy
Bachelor of Arts - Liberal Arts and Sciences, Philosophy
San Diego State University
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