Brandon Collins
Parma,ID
Summary
Results-driven HVAC Technician with a proven track record at Simplot Grower Solutions, excelling in technical troubleshooting and customer-focused service. Demonstrated expertise in HVAC system design and effective communication, enhancing customer satisfaction and loyalty. Recognized for resolving complex issues efficiently, contributing to increased sales and operational efficiency.
Overview
8
8
years of professional experience
Work History
Raw Reciver
Simplot Grower Solutions
Caldwell, ID
06.2023 - 07.2025
- Received inbound shipments, verified quantities, and matched materials against purchase orders for accuracy.
- Unloaded freight using forklift and pallet jack while following warehouse safety procedures.
- Inspected product condition, identified discrepancies, and reported damaged or missing inventory.
- Entered receiving data into inventory systems to maintain accurate stock records.
- Staged materials in designated locations for efficient storage and order fulfillment.
- Communicated with drivers, vendors, and team members to coordinate delivery schedules.
- Organized paperwork, bills of lading, and receiving documents for audit readiness.
- Maintained clean receiving areas and supported inventory cycle counts as needed.
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Coordinated with other departments for seamless integration of received goods into various operations.
- Streamlined the unloading process, reducing time spent on manual labor tasks.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
HVAC Technician
Simplot Grower Solutions
Caldwell, ID
07.2025 - 06.2026
- Resolved customer inquiries and complaints with accurate, courteous support.
- Processed service requests using corporate systems and call documentation.
- Updated account records to maintain precise customer information.
- Guided customers through store policies, purchases, and loyalty program questions.
- Coordinated issue resolution with internal teams for timely follow-up.
- Logged interactions and escalations to support consistent service tracking.
- Adapted quickly to changing procedures and customer service priorities.
- Maintained professional communication while handling high-volume customer contacts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Associate Manager
Central Rent 2 Own
Caldwell, ID
04.2021 - 11.2022
- Managed daily sales operations and supported associates with customer needs and product selections.
- Trained team members on leasing procedures, payment options, and service expectations.
- Coordinated inventory checks to maintain accurate product availability for customer orders.
- Resolved account concerns and payment issues with prompt, professional customer service.
- Monitored sales performance and adjusted floor coverage to improve store efficiency.
- Prepared documentation for rentals, agreements, and customer account updates.
- Assisted with merchandising standards to keep showroom organized and customer-ready.
- Built customer relationships through follow-up communication and solution-focused support.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Developed client rapport for better customer satisfaction and repeat business.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
Shipping Operator
Big Tex Trailers West
Caldwell, ID
08.2020 - 03.2021
- Prepared outgoing shipments by verifying order accuracy and matching materials to shipping documents.
- Staged completed loads for carrier pickup, maintaining organized dock and warehouse flow.
- Operated forklift and pallet jack to move parts, components, and finished products safely.
- Inspected packaged items for damage before loading, reducing shipping errors and rework.
- Labeled cartons, pallets, and trailers with correct destination and handling information.
- Completed bills of lading and shipping paperwork to support accurate dispatch records.
- Coordinated with warehouse and production teams to prioritize urgent shipments and resolve discrepancies.
- Followed safety procedures and shipping standards while handling heavy materials and outbound freight.
- Increased team productivity by providing ongoing coaching, performance evaluations, and constructive feedback focused on continuous improvement efforts.
- Prepared thorough documentation for each shipment, including bills of lading, customs forms, and carrier agreements to ensure compliance with legal requirements.
- Enhanced shipping efficiency by implementing streamlined processes and optimizing routes.
- Maintained compliance with all regulations and safety protocols, minimizing errors and potential fines for noncompliance.
- Contributed positively to workplace safety culture by identifying potential hazards in the warehouse environment and addressing them proactively before incidents could occur.
- Streamlined order picking processes by organizing product locations according to frequency of demand, enabling faster fulfillment times without sacrificing accuracy.
- Coordinated inbound shipments effectively by communicating with suppliers on expected arrival times and promptly scheduling unloading crews for maximum efficiency.
- Managed a team of warehouse personnel, ensuring proper training in packing procedures, safety protocols, and equipment usage for efficient operations.
- Developed strong relationships with suppliers, expediting the resolution of any discrepancies in received materials or inventory counts.
- Collaborated with sales and customer service teams to address customer inquiries regarding order status updates, delivery delays, or any other shipping-related concerns in a timely manner.
Customer Service Representative
Jacksons Food Stores Corporate Office
Parma, ID
04.2018 - 07.2020
- Resolved customer inquiries and complaints with accurate, courteous support.
- Processed service requests using corporate systems and call documentation.
- Updated account records to maintain precise customer information.
- Guided customers through store policies, purchases, and loyalty program questions.
- Coordinated issue resolution with internal teams for timely follow-up.
- Logged interactions and escalations to support consistent service tracking.
- Adapted quickly to changing procedures and customer service priorities.
- Maintained professional communication while handling high-volume customer contacts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Parma High School
Parma, ID05-2017
Skills
Technical troubleshooting
Electrical wiring
System troubleshooting
Leak checks
Package and split systems
HVAC and refrigeration systems
Heating systems
Refrigeration system evacuation
HVAC controls
Air conditioning
Certified HVAC technician
Focused on safety
Cooling systems maintenance
Equipment installation
Soldering
Valid state driver's license
Gas furnaces
EPA regulations
Adaptable
Ductwork fabrication
Quality-focused
Dedicated team player
Recovering and recycling
Troubleshooting expertise
Refrigeration systems
Licensed refrigeration technician
Sheet metal work
Customer focused
Diagnostic techniques
Blueprint reading
Duct sizing and design
Indoor air quality
HVAC system design
Chiller systems
HVAC change-out procedures expert
Blueprint interpretation
Single compressor systems
Variable frequency drives
Welding techniques
Ventilation systems
Plumbing repairs
Control systems
Piping systems
Warranty service
Boiler operations
Variable speed drives
Accomplishments
Was named raw reciver of the year at simplot for beeing the best outstanding employee
Timeline
HVAC Technician
Simplot Grower Solutions
07.2025 - 06.2026
Raw Reciver
Simplot Grower Solutions
06.2023 - 07.2025
Sales Associate Manager
Central Rent 2 Own
04.2021 - 11.2022
Shipping Operator
Big Tex Trailers West
08.2020 - 03.2021
Customer Service Representative
Jacksons Food Stores Corporate Office
04.2018 - 07.2020
High School Diploma -
Parma High School