Brandon Cooper
Summary
Driven professional with a proven track record of excellent, excelling in multitasking and problem-solving to enhance customer satisfaction. Skilled in computer proficiency and fostering teamwork, demonstrated by training new employees and resolving complaints swiftly. Achieved significant sales improvement through excellent communication and attention to detail.
Overview
3
3
years of professional experience
Work History
Barista
The 1822 Coffee Co.
02.2024 - Current
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Associate
Walmart
03.2024 - 08.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Server
Cocozza
12.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Edge Alley
08.2021 - 11.2023
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Science - Business Administration
Purdue Global University
West Lafayette, IN12.2025
Finance
University Of Memphis
Memphis, TNHigh School Diploma -
Mckenzie High School
McKenzie, TN05.2019
Skills
- Strong Work Ethic
- Multitasking Abilities
- Problem-Solving
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Organizational Skills
- Active Listening
- Computer Proficiency and Microsoft Office
Timeline
Associate
Walmart
03.2024 - 08.2024
Barista
The 1822 Coffee Co.
02.2024 - Current
Server
Cocozza
12.2023 - 02.2024
Server
Edge Alley
08.2021 - 11.2023
Associate of Science - Business Administration
Purdue Global University
Finance
University Of Memphis
High School Diploma -
Mckenzie High School
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