BRANDON COREY BUNNEY
Caldwell,ID
Summary
Dedicated leader with demonstrated strengths in customer service, time management, training and development, project management and trend tracking. Excellent at troubleshooting problems across multiple departments and building successful solutions. Excellent verbal and written communicator with strong background cultivating professional relationships and exceeding company metric goals.
Overview
16
16
years of professional experience
Work History
Clinic Supervisor
Pure Healthcare
02.2024 - Current
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed daily operations of 3 clinics, ensuring smooth functioning and high-quality patient care within the clinic.
- Established strong relationships with local healthcare providers to ensure comprehensive care for patients.
- Promoted a positive work environment by addressing employee grievances promptly and fairly.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Practice Manager of Operations
Heartland Dental
04.2022 - 09.2024
- Developed efficiency through effective workflow coordination and resource management.
- Mitigated risk by monitoring and enforcing compliance with OSHA and HIPAA requirements.
- Managed employee workflow and performance, including task delegation and training.
- Improved practice operations and handled complex appointment schedules to optimized provider efficiency.
- Improved daily operations at physician offices and clinic sites and coordinated work activities.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
Practice Manager
AFC Urgent Care
03.2021 - 04.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Stayed at forefront of medical and technical advances, evaluating options and integrating useful solutions.
- Achieved program goals by effectively motivating and supervising medical, technical and clerical staff.
Clinic Administrator
Primary Medical Group
02.2019 - 03.2021
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Developed workflow protocols to enable medical care for Covid-19 patients.
Combat Engineer
United States Marine Corps
01.2009 - 09.2019
- Placed explosives and performed mine-sweeping activities on land.
- Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
- Maintained 100% accountability of assigned equipment worth more than $500, 000.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Worked successfully with high explosives used to remove natural and man-made blockages.
- Expanded team capabilities, spearheading training of 100+ new personnel.
Education
High School Diploma -
Tabb High School
Yorktown, VA06-2006
Skills
- Program management
- Recruitment and onboarding
- Excellent interpersonal skills
- Leadership Development
- Staffing oversight
- Performance optimization
- Business management
- Business development
- HIPAA compliance
- Strategic planning
- Training and mentoring
- Operational efficiency
Referrals
Available Upon Request
Timeline
Clinic Supervisor
Pure Healthcare
02.2024 - Current
Practice Manager of Operations
Heartland Dental
04.2022 - 09.2024
Practice Manager
AFC Urgent Care
03.2021 - 04.2022
Clinic Administrator
Primary Medical Group
02.2019 - 03.2021
Combat Engineer
United States Marine Corps
01.2009 - 09.2019
High School Diploma -
Tabb High School
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