Brandon Cornelius
Ankeny,IA
Summary
Dynamic Senior Master Technician with extensive experience at Ames Ford Lincoln, excelling in expert troubleshooting and advanced diagnostics. Proven track record of enhancing shop efficiency and customer satisfaction through effective communication and mentoring. Skilled in electrical failure repairs and committed to maintaining high standards in vehicle servicing, achieving faster turnaround times and increased repeat business.
Knowledgeable Ford Technicianwith extensive expertise in automotive diagnostics and repairs. Spearheaded multiple successful projects improving vehicle performance and customer satisfaction. Demonstrated proficiency in problem-solving and technical troubleshooting.
Automotive professional with deep understanding of complex vehicle systems and maintenance procedures. Known for reliability, adaptability to evolving needs, and effective teamwork. Proven track record in advanced diagnostics and repair techniques, combined with detail-oriented approach to quality.
Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.
Experienced Automotive Technician with 13 years of expertise in diagnostics and repair of Ford and GM automobiles and light-duty trucks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fors Senior Master Technician
Ames Ford Lincoln
03.2017 - Current
- Diagnosed complex automotive issues using advanced diagnostic tools and technologies.
- Led team in performing thorough inspections and repairs on a wide range of vehicles.
- Mentored junior technicians, providing training on best practices and technical skills.
- Streamlined repair processes to enhance efficiency and reduce turnaround times.
- Collaborated with service advisors to ensure clear communication of customer needs and service recommendations.
- Implemented quality control measures to maintain high standards in vehicle servicing.
- Stayed updated on industry trends and manufacturer specifications to improve service delivery.
- Developed troubleshooting guides that improved issue resolution time for common vehicle problems.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Maintained a high level of customer satisfaction with thorough communication and consistent follow-ups on repair progress.
- Maximized shop efficiency by maintaining proper inventory levels, ensuring availability of necessary parts for repairs.
- Enhanced vehicle performance by conducting comprehensive diagnostics and implementing appropriate repairs.
- Supported other departments such as sales and marketing when needed providing valuable technical insights into product specifications.
- Achieved faster turnaround times by efficiently prioritizing tasks and streamlining workflow in the service department.
- Delivered reliable solutions to complex electrical system malfunctions, restoring vehicle functionality quickly and accurately.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Diagnosed malfunctions and developed resolutions with minimal oversight.
- Reduced customer complaints by providing accurate troubleshooting and timely resolution of complex technical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Resolved difficult mechanical issues with expert precision, minimizing downtime for customers'' vehicles while maximizing satisfaction rates.
- Improved team productivity by mentoring junior technicians and sharing specialized knowledge in advanced automotive systems.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Managed Time efficiently to get customer cars diag and fixed to keep customer satisfaction
Customer Support Specialist
Ag Leader
02.2016 - 03.2017
- Provided exceptional customer support through various channels, ensuring timely resolution of inquiries and issues.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
- Diagnosed and troubleshot hardware, software and network issues.
Field Service Technician
Monsanto
01.2015 - 02.2016
- Diagnosed and repaired mechanical issues in field equipment, ensuring optimal performance and minimal downtime.
- Conducted routine maintenance on machinery, enhancing reliability and extending service life.
- Reviewed technical documentation to complete equipment maintenance and repair.
Technician
Macke Motors
03.2012 - 02.2016
- Conducted routine diagnostics on vehicles to ensure optimal performance and safety standards.
- Performed repairs and maintenance on various automotive systems, enhancing vehicle reliability.
- Utilized advanced diagnostic tools to identify issues promptly, minimizing downtime for repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Diagnosed and repaired complex automotive systems, ensuring optimal vehicle performance.
- Conducted routine maintenance services, enhancing vehicle longevity and reliability.
- Utilized advanced diagnostic tools to identify issues accurately and efficiently.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Maintained accurate records of time and materials required to perform repairs and service.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
Education
Associate of Applied Science - GM ASEP
Dmacc
Ankeny, IA03-2014
Skills
- Expert troubleshooting
- Hand and power tools
- Troubleshooting skills
- Preventive maintenance service
- Preventive maintenance services
- Electrical experience
- Rebuilding engines
- Technical documentation
- Advanced diagnostics
- Engine overhauls
- Engine repair
- Electrical failure repairs
Accomplishments
Ford Senior Master Tech
Master Electric Vehicle Certified
Certification
- AST - Advanced Service Technician
- CST - Certified Service Technician
Timeline
Fors Senior Master Technician
Ames Ford Lincoln
03.2017 - Current
Customer Support Specialist
Ag Leader
02.2016 - 03.2017
Field Service Technician
Monsanto
01.2015 - 02.2016
Technician
Macke Motors
03.2012 - 02.2016
Associate of Applied Science - GM ASEP
Dmacc