Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandon Cortez

Winchester,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Internship Student

Walgreens
09.2023 - 10.2023
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Collected, arranged, and input information into database system.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Provided clerical support, addressing routine, and special requirements.

Customer Service Associate

Lowes Home Improvement Stores
09.2020 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Increased revenue by cross-selling and upselling products and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Diploma - Pharmacy Technician

High Desert Medical College
Temecula, CA
10.2023

Skills

  • Report Preparation
  • Research
  • Clerical Support
  • Job Shadowing
  • Fast Learner
  • Interpersonal and Social Skills
  • Bilingual Spanish/English
  • Initiative
  • Creative and Resourceful
  • Teamwork and Collaboration
  • Computer Skills
  • Flexible Schedule
  • Outstanding Communication Skills
  • Attention to Detail

Languages

Spanish
Limited Working

Timeline

Internship Student

Walgreens
09.2023 - 10.2023

Customer Service Associate

Lowes Home Improvement Stores
09.2020 - 01.2023

Diploma - Pharmacy Technician

High Desert Medical College

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Brandon Cortez