Open To Work
Brandon Cowan
Niles,MI
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursSummary
Engaged in customer service roles throughout my career.
Enjoy working with the public in various capacities. Prioritizing jobs that involve direct public interaction.
Results-oriented achiever with proven ability to exceed and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Skills
Honest and trustworthy
Cash handling and management
Willingness to learn
Goal oriented
Scheduling appointments
Team player
Shift lead
Management
Multitasking abilities
Customer service excellence
Patient care
Clear communication
Relationship building
Meal preparation
Staff training
Outgoing and friendly
Empathy and patience
Cleaning and organization
Responsible and dependable
Friendly positive attitude
Compassionate and caring
Reliability and punctuality
Banking procedures
Customer satisfaction
Team leadership
Meal preparation
Compassionate
Relationship building
Emotional support
Clear communication
Housekeeping
Patient care
Friendly, positive attitude
Customer service
Dependable and responsible
Multitasking Abilities
Excellent communication
Teamwork
Team player
Cleaning and organization
Scheduling appointments
Empathy and patience
Goal oriented
Outgoing and friendly
Willingness to learn
Work History
Elderly Caregiver
ComForCare
Niles, MI
07.2020 - Current
- Provide compassionate personal care, assisting with daily living activities and promoting comfort for clients.
- Provide transportation to clients for medical appointments, enhancing access to necessary healthcare services.
- Implement social activities tailored to clients' interests, mental stimulation and emotional well-being.
- Offer companionship and kindness to elderly patients.
- Clean house, run errands, manage laundry, and complete grocery shopping.
- Assist with personal hygiene tasks such as grooming, dressing, feeding, toileting, giving attention to detail.
- Assist my clients with daily living needs to maintain self-esteem and general wellness.
- Maintain clean, safe, and well-organized patient environment.
- Provide emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Handle incoming mail, bills and invoices and complete appropriate actions.
- Build and maintain relationship(s) with clients to facilitate trusting caregiver relationship.
- Cook meals and assist patients with eating tasks to support healthy nutrition.
- Improve elderly residents' quality of life by providing compassionate daily care and companionship.
Crew Trainer
McDonald's
Niles, MI
12.2016 - 08.2018
- Trained new team members on operational procedures.
- Assisted customers at the front counter.
- Handled drive-thru orders and cash transactions.
- Managed orders for the drive-thru.
- Served customers at the counter.
- Provided exceptional customer service.
- Operated in all store positions while progressing towards shift manager role.
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and health standards during all shifts.
- Assisted management in optimizing workflow processes to reduce wait times.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Appointment Setter
Full Moon Advertising
Niles, MI
01.2016 - 11.2016
- I set appointments for an Advertising Company.
- Coordinated appointment scheduling to optimize client consultations and improve service delivery.
- Conducted follow-up calls to nurture leads, strengthening relationships and increasing conversion rates.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Cashier
Walmart
Niles, MI
11.2007 - 02.2008
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Maintained accurate cash drawer balances through diligent tracking of transactions.
- Organized merchandise displays to optimize customer shopping experience and drive sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Shell Gas Station
Niles, MI
01.2007 - 05.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Assistant Manager
Admiral Petroleum
South Bend, IN
12.2005 - 12.2006
- Provided support in customer service functions to ensure a positive shopping experience.
- Assisted with vendor interactions and maintained effective communication.
- Managed lottery operations with attention to detail.
- Handled cigarette sales, ensuring compliance with regulations.
- Processed deposits and maintained accurate financial records.
- Conducted daily store counts to monitor inventory and cash flow.
- Supported truck deliveries and organized merchandise.
- Executed money drops securely and efficiently.
- Stocked shelves and maintained a clean store environment.
- Processed cash, check, and credit card transactions accurately.
- Trained and mentored staff on best practices and company policies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, creating a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Education
GED -
08-2026
Accomplishing and achieving my GED. I have currently passed 3 out of 4 tests. 1 left to go, to graduate.
Websites
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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