Summary
Overview
Work History
Education
Skills
Websites
Accolades
Timeline
Generic

Brandon Cox

Atlanta,GA

Summary

Tech Savvy and Solutions oriented professional with 15+ plus years of experience in coaching and leadership, gained through experience as an educator and entrepreneur. Works well individually and in collaborative work spaces. Cultivated a more responsive and supportive customer experience, leading to enhanced customer success and loyalty through strong team leadership. Seeking a role as a Customer Success Manager with Sage.

Overview

12
12
years of professional experience

Work History

Customer Support Role

LexisNexis
01.2024 - 11.2024
  • Leadership: Revamped new employee training protocols, incorporating engaging presentations and interactive workshops, ensuring new employees could effectively deliver on company standards, resulting in a more prepared and confident workforce
  • Technical Aptitude: Efficiently resolved desktop computer issues, as measured by a 95% first-call resolution rate, and troubleshooted client on-line platforms, resulting in shorter hold times and escalations
  • Client Focus: Consistently achieved handle times 15% below company average while efficiently resolving technical support issues, effectively managing customer conflict and escalating complex issues appropriately, resulting in a 10% decrease in customer complaints

Production Technician

The Coca-Cola Company
02.2022 - 12.2023
  • Project Orientation: Led successful facility projects, as measured by on-time project completion and 100% adherence to quality standards, by orchestrating complex system inspections and resolving manufacturer inquiries
  • Operations: Optimized operational workflow, as measured by a 25% increase in productivity, by utilizing Coca-Cola's quality system and maintaining effective communication to detect and address potential compliance issues
  • Data Analysis: Conducted regular cycle counts and physical inventories, analyzing data to identify root causes of discrepancies and implementing corrective actions, resulting in an 8% reduction in inventory variances and improved data-driven inventory management decisions

Teacher

Paul D. West Middle School
07.2016 - 01.2021
  • Process Improvement: Drove operational efficiency in athletic programs, as measured by a 15% increase in student participation and 100% compliance with state policies, by supervising program operations and collaborating with wellness coordinators
  • Enhanced the physical education curriculum, as measured by improved fitness test scores among students, by developing comprehensive programs in line with state policies
  • Presentation/Facilitation Skills: Facilitated online lessons utilizing cloud computing services to assign and track student progress on classwork, resulting in 15% percent increase in student engagement and 95% on time submission rate

Owner/ Fitness Coach

Total Wellness
11.2012 - 02.2019
  • Relationship Management: Cultivated strong customer relationships through personalized fitness coaching and attentive service, leading to a 300% increase in clientele over 3 years and a 15% reduction in monthly client attrition
  • Stakeholder Management: Served as the primary liaison between clients, the HR department, and key stakeholders, effectively facilitating program execution and delivering comprehensive reports on project success for contract with City of Atlanta Public Works Department
  • Results Orientation: Utilized strong organizational and analytical skills to track client progress and tailor programs, demonstrating commitment to individual success and resulting in an average client weight loss of 12 pounds within the first 3 months and a 50% increase in client achievement of their fitness goals

Education

CompTIA A -

Per Scholas
Atlanta, GA

Customer Service Specialist -

Atlanta Technical College

B.S. - Exercise Science

University of Louisville
Louisville, KY

Skills

  • Collaboration
  • Relationship Management
  • Conflict Resolution
  • Emotionally Intelligent
  • Customer Advocacy
  • Coachable
  • Instructional Delivery
  • Complex Problem Solving
  • Leadership
  • Technical support

Accolades

  • Valedictorian (Per Scholas), 03/01/25
  • Commitment to Service (Per Scholas), 03/01/25
  • Academic Freshman All-American, 08/01/04

Timeline

Customer Support Role

LexisNexis
01.2024 - 11.2024

Production Technician

The Coca-Cola Company
02.2022 - 12.2023

Teacher

Paul D. West Middle School
07.2016 - 01.2021

Owner/ Fitness Coach

Total Wellness
11.2012 - 02.2019

CompTIA A -

Per Scholas

Customer Service Specialist -

Atlanta Technical College

B.S. - Exercise Science

University of Louisville

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Brandon Cox