Brandon Cox
Atlanta,GA
Summary
Proactive Rater, Server, and Manager with extensive experience in rating tools, content evaluation, and customer service. Skilled in technical aptitude, manual testing, financial management, and time management. Bringing strong work ethic, exceptional customer service, and efficient workflow optimization to advance in a new role. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Confident in handling technology with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
5
5
years of professional experience
Work History
Rater
Telus Internationial
09.2022 - 07.2023
- Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
- Developed strong analytical skills by evaluating content according to established criteria and metrics.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
- Working independently within deadlines, effectively balancing workload without sacrificing quality results.
- Maintained a high level of productivity by efficiently managing time and prioritizing tasks.
- Optimized workflow efficiency while minimizing errors through conscientious adherence to provided guidelines and protocols.
Server
Cheddars
09.2021 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Manager
Safe Storage
06.2018 - 09.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Computer Science
Georgia Highlands
Rome, GA05.2026
Skills
- Technical aptitude
- Manual Testing
- Reporting and analysis
- Information tracking
- Time Management
- Financial Management
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
Timeline
Rater
Telus Internationial
09.2022 - 07.2023
Server
Cheddars
09.2021 - 05.2022
Manager
Safe Storage
06.2018 - 09.2020
Associate of Science - Computer Science
Georgia Highlands
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