Brandon Craig
Bonaire,GA
Summary
Experienced Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
Work History
Store Manager
Life Storage
Kathleen, GA
01.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed multimillion dollar facility
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Assistant General Manager
Planet Fitness
Perry, GA
07.2019 - 01.2021
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Taught staff strategies for completing work and smoothly carrying out senior management directives
Shift Manager
Chick-fil-A
Cornelia, GA
10.2014 - 04.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
Education
Bachelor of Science - Business Administration
Tocca Falls College
Toccoa Falls, GA12.2023
Skills
- Microsoft Office
- Recruiting and Hiring
- Policy Development and Enforcement
- ADP Workforce Now
- Management Team-Building
Timeline
Store Manager
Life Storage
01.2021 - Current
Assistant General Manager
Planet Fitness
07.2019 - 01.2021
Shift Manager
Chick-fil-A
10.2014 - 04.2017
Bachelor of Science - Business Administration
Tocca Falls College
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