Brandon Croft

· Managed store organization, maintenance and day-to-day operations.

· Used sales strategies to engage with customers to meet their buying needs.

· Resolved customer service issues promptly.

· Oversaw and processed defecting items by communicating with multiple vendors.

· Proven track record of leading a team by example by giving feedback and coaching in the moment.

· Coordinated off-site events such as: races, meet ups, after school running programs, presentations about running and gear, all to market the company.

· Responsible for invoice management.

· Developed teammates to grow within the company by supporting, encouraging, and coaching.

· Developed new operational procedures to streamline processes within the company and inter-departments.

· Completed routine inventory checks.

Along with previously mentioned:

· Responsible for social media content on company’s Facebook and Instagram pages.

· Staged photo shoots for products to be featured as “product of the week”.

· Created marketing flyers to be distributed at events.

· Created online newsletters to engage customers with updates and information about inbound products.

· Created short videos to post on social media platforms about the particulars of the shoe fitting process.

· Coordinated and scheduled 10-12 in-store events per month to drive traffic to the stores, including twice a year large scale charity event.

· Solicited businesses to donate prizes for large scale charity events.

· Went business to business to introduce the company to doctors and clinics in the Richmond area.

· Created print marketing materials such as contracts, order forms, flyers, brochures, pamphlets, and mailers.

· Used professional design software to retouch a multitude of photos ranging from large 20x30 to 4x6.

· Oversaw several departments: Personal Portraits, Bid Day, and Quality Control.

· Photographed, using professional equipment such as cameras and lighting, large group photos, candid photos, and individual portrait photos.

· Oversaw and managed multiple photographers for off-site Bid Day and convention photo shoots.

· Worked with National Fraternity and Sorority organizations to schedule photo sessions of conventions.