Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Cruz

West Chicago

Summary

Motivated and adaptable professional with experience at Neenah Foundry in customer service and recruiting. I’ve built strong relationships with customers, helped track sales, and kept things organized with solid data entry skills. I’m bilingual, comfortable with tech, and have trained new team members to help everyone work better together. Always focused on growth, efficiency, and keeping people engaged.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Neenah Foundry
08.2022 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Mechanic

MyMechanic
01.2018 - 06.2022
  • Inspected and tested equipment to locate worn and damaged parts.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Service Advisor

My Mechanic
01.2016 - 07.2017
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

West Chicago High School
West Chicago, IL

Skills

  • Recruiting and interviewing
  • Sales monitoring
  • Budget assistance
  • Closing oversight
  • Bilingual
  • Repair quality inspections
  • Data entry
  • Tech-Savvy

Timeline

Assistant Manager

Neenah Foundry
08.2022 - Current

Mechanic

MyMechanic
01.2018 - 06.2022

Service Advisor

My Mechanic
01.2016 - 07.2017

High School Diploma -

West Chicago High School

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