Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Dague

Edgewater,FL

Summary

Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Automotive Technician

Maserati Of Daytona
05.2023 - 02.2024
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Automotive Service Consultant

Hennessy Lexus Of Gwinnett
10.2022 - 05.2023
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed estimates by costing materials, supplies, and labor.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Documented problems and corrective actions to maintain records.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Automotive Technician

Milton Martin Toyota
03.2022 - 10.2022
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Read and followed technical documentation to complete accurate repairs.
  • Explained estimates and determined repair timelines to manage customer expectations.

Automotive Technician

Hennessy Lexus Of Gwinnett
09.2019 - 03.2022
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Investigated customer complaints to identify cause of malfunctions.
  • Read and followed technical documentation to complete accurate repairs.

Education

GED -

Grace Academy
Georgia
05.2010

Skills

  • Strong Work Ethic
  • Problem-Solving
  • Safety awareness
  • Valid Driver's License
  • Hand and power tools
  • Preventive Maintenance
  • Troubleshooting skills
  • Diagnostic abilities
  • Customer Service
  • Team Collaboration
  • Estimating Work
  • Work Planning and Prioritization
  • Quality Assurance

Timeline

Automotive Technician

Maserati Of Daytona
05.2023 - 02.2024

Automotive Service Consultant

Hennessy Lexus Of Gwinnett
10.2022 - 05.2023

Automotive Technician

Milton Martin Toyota
03.2022 - 10.2022

Automotive Technician

Hennessy Lexus Of Gwinnett
09.2019 - 03.2022

GED -

Grace Academy

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Brandon Dague