Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Brandon Dambrosio

The Villages

Summary

Dynamic customer service professional with a proven track record at Lowes Home Improvement, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively trained new representatives and improved resolution times, ensuring exceptional service delivery and brand representation.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
11.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Improved resolution time with effective problem-solving for customer complaints.

Cashier

Target
07.2018 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Arts - Liberal Arts And Sciences

Brookdale Community College
Lincroft, NJ
06-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer education
  • Assertiveness
  • Research
  • Reading comprehension
  • Brand representation

Interests

  • Camping
  • Hiking
  • Martial Arts
  • Learning new cooking techniques and expanding my culinary skills
  • Volunteering at community kitchens and food-related charities
  • Baking
  • Cooking
  • Adventure Travel
  • Food Tourism
  • Photography
  • Acting and Theater
  • I like working with my hands and fixing things
  • Reading
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Customer Service Representative

Lowes Home Improvment
11.2022 - 09.2023

Cashier

Target
07.2018 - 09.2022

Associate of Arts - Liberal Arts And Sciences

Brookdale Community College

Similar Profiles

CREATE PROFILE
Brandon Dambrosio