Brandon Daniel Ludwig
Lonsdale,MN
Summary
Dedicated Customer Service Representative with strong expertise in fostering client relationships and enhancing customer satisfaction. Skilled in collaboration and partnership development, contributing to business growth and success through effective communication and rapport-building.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Precision Farming Regional Manager
Midwest Machinery
Northfield, MN
02.2024 - Current
- Manage precision farming specialists in SE MN and Western WI
- Identified and pursued growth opportunities for John Deere Precision Ag, contributing to regional market expansion. for John Deere Precision Ag score
- Developed strong relationships with farmers, contractors, and equipment buyers, enhancing collaboration and engagement in the region.
- Lead internal and customer training on future technology
- Provide internal and customer support in the field and remotely
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Mediated conflicts between customers and employees, fostering a positive work environment and improving customer satisfaction.
Optimization Specialist
Midwest Machinery
Wanamingo, MN
08.2021 - 02.2024
- Delivered precision ag support to internal teams and external clients
- Implemented large ag demo strategies for Midwest Machinery
- Analyzed Midwest Machinery workflows to identify process bottlenecks.
- Coordinated cross-functional teams to improve equipment and parts handling.
- Developed optimization plans for service, inventory, and scheduling processes.
Service Technician
Allstate Peterbilt Group
Faribault, MN
07.2020 - 08.2021
- Ensured vehicles met quality standards through thorough setup and inspections.
- Verified truck compliance with Minnesota Department of Transportation standards.
- Addressed and repaired any damages to vehicles incurred during transport.
- Documented maintenance work orders and service details in dealership systems to ensure accurate service history.
- Assessed repaired equipment to ensure it operated correctly and was ready for road use.
- Checked completed tasks for precision and compliance with established guidelines.
Farm Manager
Stanton Flat Farms
Stanton, MN
05.2016 - 07.2020
- Managed daily field operations at Stanton Flat Farms
- Perform daily tasks caring for beef and dairy cows
- Cared for beef and dairy cows, ensuring health and productivity through daily management.
- Perform maintenance and repairs on all types of farm equipment
- Apply crop protection products and manage application records
- Coordinated maintenance of farm equipment, machinery, buildings, and fences to ensure operational efficiency.
- Maintained production output and crop yield records to inform future planning and improve agricultural practices.
- Provided guidance to staff members on how best to handle difficult tasks or situations encountered during their daily duties.
- Building maintenance and new construction of animal confinement spaces
Education
Bachelor of Science - Agricultural Systems Technology
Iowa State University
Ames, IA 08.2012 - 05.2016
Skills
- Precision agriculture
- John Deere expertise
- Ag software proficiency
- Agronomic software
- Precision ag troubleshooting
- Data analysis
- Field support
- Performance metrics
- Driving: Valid unrestricted Class A CDL with doubles, triples and tanker endorsements
- Team leadership
- Team development
- Customer relations
- Customer issue resolution
- Problem solving
- Effective communication
- Strategic planning
- Relationship building
Personal Information
Driving License: Valid unrestricted Class A CDL with doubles, triples and tanker endorsements
HONORS & AWARDS
Academic Deans List, Iowa State University
Timeline
Precision Farming Regional Manager
Midwest Machinery
02.2024 - Current
Optimization Specialist
Midwest Machinery
08.2021 - 02.2024
Service Technician
Allstate Peterbilt Group
07.2020 - 08.2021
Farm Manager
Stanton Flat Farms
05.2016 - 07.2020
Bachelor of Science - Agricultural Systems Technology
Iowa State University
08.2012 - 05.2016