Rosetta Watts
Statesville,NC
Summary
Dynamic customer service professional with extensive experience in addressing and resolving customer issues effectively. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Key strengths include reliability and adaptability, complemented by exceptional communication and problem-solving abilities that enhance customer satisfaction and drive operational success. Passionate about creating seamless experiences that foster loyalty and trust.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rack Room Shoes/Off Broadway Shoe Warehouse
06.2023 - Current
- Make sure the customer is ok and clean up and run the cash register and put shoe out
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted with inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to maintain a clean and organized store environment for shoppers.
- Developed strong relationships with customers, fostering loyalty through personalized service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Quality Control Inspector
Paragon Films
11.2023 - 07.2025
- Checking rolls making sure they don’t break
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues effectively.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Machine Operator
AMARR COMPANY
02.2020 - 07.2023
- Cut the foam to fit the doors, clean up my area and count the parts
- Operated machinery to produce high-quality products efficiently.
- Monitored production processes, ensuring adherence to safety standards and operational protocols.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
Machine Operator
AmesburyTruth
02.2019 - 10.2020
- Run a machine that makes parts for different companies for your windows and doors etc. I check everything out before I start my day and walk my line at least every 5-10 minutes make sure I have enough materials I have glue check my part once it’s done measuring everything that’s in my blue print.
- Conducted routine maintenance checks, identifying and resolving minor mechanical issues promptly.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
Machine Operator
Nelson Global Products
07.2019 - 05.2020
- Mold the metal and saw parts
- Collaborated with team members to streamline workflows and enhance overall productivity.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Quickly shut down equipment in emergency situations following protocols.
- Operated machinery to produce high-quality products efficiently.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
Quality Inspector and Close Out Specialist
TUBE SPECIALTIES COMPANY
05.2018 - 01.2019
- Check parts see if they have the label and make sure they was clean and count to make sure they was good.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
Supervisor
RPM Plastics
03.2015 - 01.2018
- See what machines was ready to start. Make sure my temps was there and on time. Fixes machine and make sure people had breaks and etc.
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Trained and mentored staff, enhancing team performance and productivity.
- Conducted performance evaluations, fostering professional development among team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Machine Operator/Assembler
RPM, LLC.
02.2015 - 11.2016
- I was working on different machines and had to make sure that everything was running good and making sure that the parts I was running was right. Made sure I had boxes and material had to count as well.
- Operated and maintained machinery to ensure production efficiency and product quality.
- Operated machining equipment safely with team of operators.
- Operated machinery effectively to maintain optimal production rates while minimizing waste materials.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Cleaned, lubricated and adjusted parts and components, keeping parts fully functional.
- Complied with safety standards to prevent machinery accidents and personnel injuries.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
Education
High school or equivalent -
Skills
- CNC
- Quality Inspection (5 years)
- Assembly Experience (8 years)
- Manufacturing (8 years)
- Retail sales (10 years)
- Powerpoint
- Packaging (9 years)
- Organizational skills (10 years)
- Warehouse Experience (9 years)
- Problem solving
- Communication skills (10 years)
- Assembly (5 years)
- Sales Experience (10 years)
- Computer literacy (6 years)
- Plastics extrusion (5 years)
- Quality Control (5 years)
- Restaurant experience (10 years)
- Quality Assurance (8 years)
- Warehouse (3 years)
- Blueprint Reading
- Data Entry
- Phone etiquette (10 years)
- Customer Service (10 years)
- Manufacturing Experience (9 years)
- QA (6 years)
- Microsoft Word
- Fast learner (10 years)
- English (10 years)
- Excel
- Machine Operator (6 years)
- Plastics Injection Molding
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Call center experience
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Paperwork processing
- Documentation
- De-escalation techniques
- Quality control
- Filing
- Product sales
- Product and service solutions
- Coordination
- Sales expertise
- Assertiveness
- Order fulfillment
- Recordkeeping strengths
- Account management
- Reading comprehension
- Spreadsheets
- Proofreading
- Retail store support
- Stock management
- Quality assurance controls
- Sales closing
Certification
- Customer Service
- January 2005 to Present
- Mitchell community college it was computer skills how to greet people and how to talk to people.
Timeline
Quality Control Inspector
Paragon Films
11.2023 - 07.2025
Customer Service Representative
Rack Room Shoes/Off Broadway Shoe Warehouse
06.2023 - Current
Machine Operator
AMARR COMPANY
02.2020 - 07.2023
Machine Operator
Nelson Global Products
07.2019 - 05.2020
Machine Operator
AmesburyTruth
02.2019 - 10.2020
Quality Inspector and Close Out Specialist
TUBE SPECIALTIES COMPANY
05.2018 - 01.2019
Supervisor
RPM Plastics
03.2015 - 01.2018
Machine Operator/Assembler
RPM, LLC.
02.2015 - 11.2016