BRANDON DARRAS-VIARRIAL
Santa Fe,New Mexico
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position in a fresh environment. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Custodian
Los Alamos National Laboratory
Los Alamos, NM
06.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Maintained a well-organized supply closet for easy access to necessary tools.
Poeh Marketplace Manager
Pueblo Of Pojoaque
Santa Fe, NM
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers.
- Worked with Marketing Department to develop strategies to attract new customers and gauge interest.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Processed daily cash deposits
Gift Shop Specialist
Poeh Cultural Center
06.2017 - 07.2022
- Cash Handling
- Building Customer Loyalty Courteous Demeanor Multitasking abilities Responsible, Actively listened to customers' requests, confirming full understanding before addressing concerns
- Maintained excellent attendance record, consistently arriving to work on time
- Identified issues, analyzed information and provided solutions to problems
- Increased customer satisfaction by resolving [product or service] issues
- Carried out day-day-day duties accurately and efficiently
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Answered customer telephone calls promptly to avoid on-hold wait times
- In charge of maintaining Point of Sale at all times and Money Handling as well as booking Tours and organizing Databases for multiple different occasions (i.e Annual Markets, Tours, and
- Purchasing)
Customer Service Representative
Sitel Communications
06.2016 - 04.2017
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times
- Properly directed inbound calls in phone queues to improve call flow
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers about billing, payment processing and support policies and procedures
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Barback
Buffalo Thunder Resort Casino
02.2015 - 06.2016
- Worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained accurate stock records and schedules
- Selected products for specific routes according to pick sheets
- Conducted monthly, quarterly and yearly inventories of warehouse stock
- Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Delivered products to their correct destination
Education
High School Diploma -
Pojoaque Valley Highschool
Pojoaque, New Mexico05.2015
Skills
- Computer skills
- Customer service
- Strong organizational skills
- Problem Solving
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Confidential Records Management
- POS Inventory System Operation
- Work independently
- Cleaning and sanitizing
- Time management
Timeline
Custodian
Los Alamos National Laboratory
06.2024 - Current
Poeh Marketplace Manager
Pueblo Of Pojoaque
07.2022 - Current
Gift Shop Specialist
Poeh Cultural Center
06.2017 - 07.2022
Customer Service Representative
Sitel Communications
06.2016 - 04.2017
Barback
Buffalo Thunder Resort Casino
02.2015 - 06.2016
High School Diploma -
Pojoaque Valley Highschool