Brandon Davis

• Provide timely support across a wide range of SaaS tax products, as needed, to include inbound phone calls, emails, chat and web submission
• Deliver high quality customer experience on a consistent basis, advocating for the customers
  Efficiently utilize internal resources and execute good time management
• Perform exhaustive efforts in solving tricky technical issues before seeking assistance or referring cases fo escalation
• Assist and collaborate with other internal teams, as needed
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Document, email, and search for cases and tickets via Salesforce platform.
• Explain issue resolution to customers so that they will know how to better use company products
• Type emails with how to tutorials after phone calls with customers so that they will have a reference in case they run across a similar issue in the future.
• Exhibiting patience when speaking to customers so that I can understand them and they can understand me.
• Followthrough of case escalations to completion in order to ensure the customer has been informed and updated on resolution.

• Kept track of driver hours and miles to achieve maximum productivity in given hours.
• Arranged for onsite periodical inspections of vehicles in use.
• Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
• Used TMW Suite to input and manage important information such as order updates and route information into company database.
• Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.
• Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
• Consistently provided exceptional service and attention to customers and stakeholders.

Dedicated driver support for multiple accounts.

Some associated accounts Voortman Bakery, Hyundai Glovis, Purolator, Royal Canin, Canadian Tire, Dr. Pepper/Motts/Canada Dry, Ford, Diamler Chrysler.

• Worked with Driver manager, operations manager, and division manager to resolve freight and potential customer service problems, improve operations and provide exceptional customer service.
• Coordinated efforts of 5 team members engaged in collaborative project for solution development to hurdles to critical freight delivery.
• Tracked drivers for on time success to prevent production line shut down situations.
• Relayed any critical information to customers, informing them of delays, ETA changes, and other load related information.

• Plan, organize, and manage the work of cross-border drivers to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Direct activities related to dispatching, routing, and tracking vehicles.
• Notify consignees and customers of the arrival of freight and arrange for delivery.
• Resolve problems concerning transportation, logistics systems, imports and exports, or customer issues.
• Negotiate transportation rates and services.

• Managed 50 regional company drivers on-site at a customer facility.
• Analyzed expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
• Planned, organized, and managed the work of drivers to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Planned, assigned, dispatched loads, and tracked drivers.
• Monitored operations to ensure that staff members comply with company, and DOT policies and procedures, safety rules, and company regulations.
• Implemented schedule and policy changes for transportation services.
• Served as contact persons for all workers within assigned territories.