Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRANDON DAWAN THOMPSON

Topeka,KS

Summary

Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Field Service Technician

Mercury Broadband
05.2022 - Current
  • Specialized in physical network installations, ensuring robust data links by carefully considering the transmission medium and signal integrity
  • Configured and troubleshot broadband hardware, demonstrating expertise in managing 2.4GHz, 3.4GHz, 5GHz, and 6GHz frequency signals
  • Optimized wireless network performance by analyzing signal strength and wavelength, ensuring precision in hardware setup and configuration
  • Passionately educate customers on their device capabilities, promoting personal physical device security, efficiency, and understanding to improve their lives
  • Prioritize communication and safety in all teamwork, communicating effectively with Help Desk technical support, technical assistance partners, and Network Operating Center personnel
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Discussed and recommended service options with customers and explained costs involved.
  • Maintained company field response vehicle stocked with repair and replacement parts.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
  • Facilitated seamless software upgrades for clients, ensuring compatibility and minimal operational disruption.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.

Machine Operator

Masterson Staffing
06.2021 - 11.2021
  • Operated manufacturing machines adhering to Good Manufacturing Practices (GMP)
  • Applied Personal Protective Equipment (PPE) to ensure safety and compliance
  • Maintained high standards of quality control in a fast-paced environment
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.

Machine Operator / Warehouse Worker

Southwest Publishing
03.2021 - 06.2021
  • Operated industrial cutters for various vendors, ensuring accurate print cutting
  • Processed paperwork and organized important documents in numerical order
  • Adapted to the demands of a fast-paced printing environment
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.

Package Machine Operator

Frito Lay
02.2019 - 10.2020
  • Simultaneously managed up to 16 machines, including bag makers, seal checkers, box makers, packaging lines, and palletization systems, showcasing exceptional multitasking abilities
  • Maintained a fast-paced packaging process for fresh chip products, ensuring no overflow or waste through proactive problem-solving and attention to detail
  • Conducted rigorous quality checks, including weighing and calibrating weighers for the bagging process, demonstrating commitment to maintaining product standards
  • Participated in pre-shift team meetings, resembling a 'war room' environment, to strategize, align goals, and foster open communication, often providing support by covering up to 16 machines for colleagues

Operator / Warehouse Worker

Westaff Staffing Agency
07.2018 - 12.2019
  • Managed warehouse inbound and outbound shipping and receiving
  • Monitored inventory levels and maintained production consistency
  • Operated machinery and equipment, maintaining safety and quality standards

Operator / Operation Assistance

Berry Plastics
11.2018 - 02.2019
  • Operated machinery, focusing on thermoforming and printing processes
  • Complied with safety protocols (GMP, PPE, LOTO) and equipment maintenance
  • Assisted operators in maintaining production flow and safety standards
  • Completed certified training through Berry University, enhancing industrial skills
  • Supported consistent production levels through observations and assistance

Professional Automotive Reconditioner

Briggs Nissan Lawrence
05.2013 - 10.2017
  • Performed exterior and interior vehicle reconditioning, focusing on detail
  • Communicated with customers and dealers to address vehicle issues
  • Provided exceptional customer service and maintained high-quality standards
  • Uphold cleanliness, polishing, and restoration of vehicles' surfaces
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Computer Technology Support

Rasmussen College
Topeka, KS
12-2022

High School Diploma -

Lawrence High School
Lawrence, KS
05-2008

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs
  • Valid Driver's license
  • Technical support
  • Installation and maintenance
  • Courteous and professional
  • Service quality
  • System installation
  • Strong work ethic
  • Good communication

Certification

Google IT Support Professional Certificate, Coursera

Technical Support Fundamentals (Completed: October 30, 2023, Verified:

https://coursera.org/verify/YSRN2KMTF53S)


The Bits and Bytes of Computer Networking (Verified:

https://coursera.org/verify/FJ8YAV5R52EU)

Timeline

Field Service Technician

Mercury Broadband
05.2022 - Current

Machine Operator

Masterson Staffing
06.2021 - 11.2021

Machine Operator / Warehouse Worker

Southwest Publishing
03.2021 - 06.2021

Package Machine Operator

Frito Lay
02.2019 - 10.2020

Operator / Operation Assistance

Berry Plastics
11.2018 - 02.2019

Operator / Warehouse Worker

Westaff Staffing Agency
07.2018 - 12.2019

Professional Automotive Reconditioner

Briggs Nissan Lawrence
05.2013 - 10.2017

Computer Technology Support

Rasmussen College

High School Diploma -

Lawrence High School

Similar Profiles

CREATE PROFILE
BRANDON DAWAN THOMPSON