Summary
Overview
Work History
Education
Skills
Professional Affiliations
Additional Tools
Certification
References
Timeline
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Brandon Day

Atlanta,GA

Summary

Experience Cybersecurity Engineer with 8 years of experience in Information Technology. Specializing in network security, incident response, and third-party risk management, I bring a proven track record of implementing robust security measures that reduce vulnerabilities and enhance compliance. Adept at leading cross-functional teams and delivering innovative solutions in fast paced environments. Passionate about advancing cybersecurity practices to protect critical systems and data from emerging threats.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cybersecurity Engineer

General Motors
Atlanta, GA
06.2022 - Current
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • CIS Controls mapping for Third-Party Supplier contract.
  • Third Party Security-Risk Monitoring, Risk Management
  • Conducted Security Risk Assessments for Third-Party Suppliers.
  • Assisted with developing strategies for responding to potential cyber-attacks, such as malware outbreaks, phishing campaigns, and ransomware attacks.
  • Supported users with in-person and remote technical assistance.
  • Protected, managed, and regulated access for secure data files sent to external companies.
  • Provided training and support to users for both hardware and software needs.
  • Developed remediation plans to enhance the security controls of external suppliers.
  • Promoted security awareness among employees and clients to alleviate risks and breaches.
  • Updated computer security policies and procedures upon learning of new risks.
  • Engaged with third-party suppliers regarding risks and vulnerabilities.
  • Investigated security breaches or incidents and developed remediation strategies.
  • Conducted security vulnerability scans and identified areas for improvement.
  • Maintained up-to-date knowledge of cybersecurity trends, threats, and vulnerabilities.
  • Review and update security policies and procedures, staying current with new and emerging risks.

Information Technology Support Specialist

City of Riverdale Government
Riverdale, GA
07.2021 - 05.2022
  • Support the City of Riverdale Govt IT infrastructure, computer applications and provide technical assistance to city employees
  • Installing hardware and software systems, maintaining or repairing equipment
  • Troubleshooting a variety of computer issues, setting up computer security measures and configuring computer networks
  • Test, maintain and monitor computer programs and city government systems, including coordinating the installation of computer programs and systems
  • Administered Active Directory, group policies, and virus protections for the City of Riverdale Government network
  • Develop, document and revise system design procedures, test procedures and quality standards
  • Work as part of the City Government IT Department to resolve performance issues, hardware problems, network related issues and schedule changes within the IT Department
  • Performed security, patching, and anti-virus updates to improve overall protection of systems and networks
  • Install and maintain a variety of systems and network servers as well as other related hardware
  • Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems
  • Worked with Cisco equipment, including switches, servers and access points
  • Designed, configured, and tested computer hardware, networking software and operating system software
  • Closely monitoring email, teaching users how to spot phishing attempts and consistently updating virus protection software
  • Set up desktop computers and maintain city government computer systems.

TECHNICAL SUPPORT SPECIALIST

State Farm
Atlanta, GA
02.2017 - 06.2020
  • Lead processes for encrypting confidential company documents and ensuring teamwide compliance with all rules and regulations to protect both internal data and client information
  • Analyze and make recommendations based on call volume trends and other factors for forecasting future Customer Safety needs including staffing and capacity
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Train and guide colleagues on properly connecting VLANs
  • Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively
  • Evaluates system potential by testing compatibility of new programs with existing programs
  • Field and prioritize a high-volume of calls in a collaborative team setting
  • Resolve technical issues and diagnose software problems
  • Install and configure computer systems and applications within the company
  • Maintains system capability by testing computer components
  • Implementing office procedures, supervising projects, preparing reports, handling phone calls and correspondence, maintaining a good relationship with customers, and organizing meetings and conferences
  • Educate and inform customers, stakeholders, and boundary partners on Internet Security matters
  • Lead team meetings
  • Install and maintain Computer software/hardware systems
  • Follow all Standard Operating Procedures
  • Assist management in creating training materials pertaining to computer troubleshooting and usage.

TECHNOLOGY SPECIALIST

SPRINT / FIVE STAR CELLULAR
ATLANTA, GA
12.2015 - 02.2016
  • Partnered with customers to identify their technology needs and provide sustainable solutions, fielding inquiries and directing customers to the appropriate point of contact as necessary
  • Evaluated equipment performance records to determine if repair or replacement was needed; as well as establish system and network requirements
  • Assessed systems in order to make recommendations for changes or improvement, including network configurations and hardware/software requirements
  • Troubleshoot and repair PC hardware, operating systems, and associated peripherals and software components
  • Completed data backups and disaster recovery projects, ensuring all essential information was stored properly for maximum security
  • Install and maintain Computer software/hardware systems
  • Deployed both proven and cutting-edge technologies to execute database management and word processing
  • Implementing office procedures, supervising projects, preparing reports, handling phone calls and correspondence, maintaining a good relationship with customers, and organizing meetings and conferences
  • Performed account management, including: collecting and depositing money into accounts, disbursing funds from cash accounts to pay bills or invoices, organizing records of collections and disbursements, and balancing accounts
  • Supervising technical staff, including assignment of work activities, conducting performance reviews, and promoting overall employee engagement within the team

TECHNOLOGY SPECIALIST

VERIZON WIRELESS
ATLANTA, GA
12.2013 - 06.2015
  • Educated customers on the functionality of the products and accessories Verizon Wireless offered, recommending value-add solutions while driving progress towards sales goals; maintained expert knowledge of all products and services
  • Crafted and implemented tailored solutions per individual account needs, selling and recommending wireless contracts, wireless devices, accessories, and plans
  • Troubleshoot and repair PC hardware, operating systems, and associated peripherals and software components
  • Curated excellent customer service experiences with professionalism and enthusiasm
  • Piloted testing and troubleshooting, installing, and configuring of new and refurbished devices; ensured all devices were technically up to date and checked functioning on new equipment
  • Investigated issues with wireless devices, deploying proper troubleshooting techniques
  • Diffused customer issues or complaints in a friendly manner to ensure quality service
  • Produced all necessary paperwork quickly and efficiently to secure payment
  • Commended by management for providing exceptional customer service
  • Implementing office procedures, supervising projects, preparing reports, handling phone calls and correspondence, maintaining a good relationship with customers, and organizing meetings and conferences
  • Supervising technical staff, including assignment of work activities, conducting performance reviews, and promoting overall employee engagement within the team

Education

BACHELOR OF SCIENCE (B.SC - INFORMATION SYSTEMS – CYBER SECURITY MANAGEMENT

Strayer University
12.2020

SCIENCE (A.S - BUSINESS ADMINISTRATION

Chattahoochee Valley Community College
05.2013

Skills

  • Incident Response
  • Network Security
  • Compliance Monitoring
  • Data Encryption
  • Risk Assessment
  • Cybersecurity
  • Data Analytics
  • Governance, Risk, & Compliance
  • Information Security Regulatory Issues
  • Data Management
  • IT Audit and Control
  • Third Party Security
  • Cyber Risk Monitoring
  • CIS Controls

Professional Affiliations

Organizations: ForbesBlk, Blacks in Technology Foundation, BLK Men in Tech

Speaker: BLK Men in Tech 2023 Thrive Conference, Black Enterprise 2023 Disruptor Summit, Blacks in Technology Foundation 2024 BITCON

Additional Tools

Microsoft Office 365, Microsoft Power BI, Microsoft Azure DevOps, Risk Monitoring Tools, IBM Resilient Incident Response Platform, IBM Open Pages, Antivirus Software, Windows, Mac OS, BlueVoyant Cyber Defense Platform

Certification

Microsoft Certified: Azure Fundamentals certification

Microsoft

Issued Aug 2024

Certification Number: D09ECE-56X4A5

References

References available upon request.

Timeline

Cybersecurity Engineer

General Motors
06.2022 - Current

Information Technology Support Specialist

City of Riverdale Government
07.2021 - 05.2022

TECHNICAL SUPPORT SPECIALIST

State Farm
02.2017 - 06.2020

TECHNOLOGY SPECIALIST

SPRINT / FIVE STAR CELLULAR
12.2015 - 02.2016

TECHNOLOGY SPECIALIST

VERIZON WIRELESS
12.2013 - 06.2015

BACHELOR OF SCIENCE (B.SC - INFORMATION SYSTEMS – CYBER SECURITY MANAGEMENT

Strayer University

SCIENCE (A.S - BUSINESS ADMINISTRATION

Chattahoochee Valley Community College

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