Brandon Daye
Roxboro,NC
Summary
Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting.
Overview
12
12
years of professional experience
Work History
Leasing Consultant
Woodland Creek Townhomes & Apartments
Durham , NC
03.2024 - Current
- Updated resident data into property management software system daily.
- Maintained accurate records of prospective renters, applications and leases.
- Responded to tenant requests for maintenance services in a timely manner.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Conducted background checks on applicants.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Received rent payments and tracked transactions in accounting software.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Checked rental eligibility by following company's verification process.
- Escalated critical issues to property manager to deliver immediate resolution.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Front Desk Agent
HomeTowne Studios
Apex , NC
08.2023 - 03.2024
- Processed payments accurately and efficiently.
- Generated daily reports detailing occupancy levels, and revenue amounts.
- Generated daily reports detailing occupancy levels, and revenue amounts.
- Provided information about hotel amenities, services, and local attractions.
- Addressed customer needs promptly.
- Verified the accuracy of room rates and other charges during the check-in process.
- Provided excellent customer service while upholding company policies.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Input guest information into the computer system accurately and securely.
- Computed bills, collected payments and made change for guests.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Posted incidental charges to ledgers, manually or by using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Answered phones, responded to inquiries, and took messages.
- Maintained cleanliness of the lobby area at all times.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Answered telephones and greeted visitors to assist, answer questions, and direct.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Managed cash drawer responsibly throughout shift.
- Resolved customer complaints promptly and courteously.
- Ensured that all safety regulations were followed according to company standards.
- Kept accurate records of guest transactions.
- Assisted with check-in and check-out procedures for guests.
Administrative Associate
Matchbox Healthcare
Roxboro , NC
01.2023 - 04.2023
- Delivered exceptional customer service through direct communication with clients and team members.
- Coordinated arrangements for ground transportation, flight reservations and lodging.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Apartment Leasing Agent
Chapel Ridge
Chapel Hill , NC
07.2022 - 10.2022
- Received rent payments and tracked transactions in accounting software.
- Conducted background checks on applicants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Escalated critical issues to property manager to deliver immediate resolution.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Detailed application requirements and answered questions from prospective tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Used conflict resolution skills to quickly resolve issues among residents.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Contacted and followed up with tenants on renewal notices.
- Conducted informative and personalized tours, resulting in new leases.
- Built brand loyalty by delivering stellar leasing experience to residents.
Administrative Assistant
Piedmont Community College
Roxboro , NC
10.2020 - 03.2021
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Conducted and initialized background checks for potential employees, using E-Verify.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Administrative Assistant
New Beginnings Medical Transport
Blairs , VA
09.2017 - 03.2018
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Liaised between internal and external stakeholders to provide updated project status and performance reports.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
Teller
Wells Fargo
Danville , VA
03.2017 - 09.2017
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
- Processed cash withdrawals.
- Examined checks for identification and endorsement.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Reported daily averages and shortages to operations department.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 75%.
- Recommended additional products, services and benefits for customers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Served approximately 30 customers each shift, remaining composed and professional even in high-stress situations.
Front Desk Agent/Manager
Best Western Plus
Danville , VA
01.2016 - 01.2017
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone or email.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Supported daily operations of hotel front desk, including guest communication and concierge duties in GM's absence.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Facilitated front desk operations for busy high-volume hotel.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Monitored reservations to track incoming parties and special events.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Set guest and group reservations and processed check-ins and check-outs.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Managed customer complaints and rectified issues to complete satisfaction.
- Computed guest billings and posted charges to room accounts.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Promoted loyalty by signing customers up for BW rewards program and encouraged repeat stays through exceptional service.
- Posted charges, updated accounts and issued bills to departing guests.
Cleaning Specialist
Devin & Devon Commercial Cleaning
Danville , VA
01.2015 - 01.2017
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Sanitized frequented areas and equipment using approved supplies.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Administrative Assistant
Averett University
Danville , VA
08.2012 - 01.2016
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
Skills
- Records management systems
- Inventory systems
- Accounting support
- Check processing
- Mail management
- Sensitive material handling
- Back office operations
- Microsoft
Timeline
Leasing Consultant
Woodland Creek Townhomes & Apartments
03.2024 - Current
Front Desk Agent
HomeTowne Studios
08.2023 - 03.2024
Administrative Associate
Matchbox Healthcare
01.2023 - 04.2023
Apartment Leasing Agent
Chapel Ridge
07.2022 - 10.2022
Administrative Assistant
Piedmont Community College
10.2020 - 03.2021
Administrative Assistant
New Beginnings Medical Transport
09.2017 - 03.2018
Teller
Wells Fargo
03.2017 - 09.2017
Front Desk Agent/Manager
Best Western Plus
01.2016 - 01.2017
Cleaning Specialist
Devin & Devon Commercial Cleaning
01.2015 - 01.2017
Administrative Assistant
Averett University
08.2012 - 01.2016
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