Customer-focused professional with a proven ability to enhance service quality and satisfaction. Demonstrates strong interpersonal skills and effective problem-solving capabilities. Successfully fosters relationships with clients and team members to drive positive outcomes. Adaptable and proactive in addressing challenges and supporting team success.
Hi, I’m
Brandon D. DeCosta
Doylestown,PA
Summary
Overview
3
years of professional experience
Work History
Thompson BMWDoylestown, USA
BMW GENIUS
12.2024 - 08.2025
Job overview
- Welcomed clients upon arrival to enhance customer experience.
- Registered driver profiles in BMW system for efficient data management.
- Conducted product demonstrations to showcase features and benefits.
- Facilitated test drives during peak times to ensure client satisfaction.
- Assisted client advisors and managers with administrative tasks.
- Managed phone inquiries, resolving issues and providing information.
- Utilized CRM to schedule deliveries and follow-up appointments.
- Recorded delivery and encore details in Excel for accurate tracking.
Faulkner Mercedes-BenzDoylestown, USA
Product Specialist
10.2023 - 06.2024
Job overview
- Created Mercedes profiles and linked them to customer vehicles.
- Educated customers on vehicle technology, addressing all inquiries.
- Utilized CRM to contact customers for resubscribing to Mercedes Services and scheduling deliveries.
- Signed off, unwrapped, and filed vehicles upon arrival from transportation.
- Captured and uploaded images of new and used vehicles to the dealership website.
- Assisted finance, accounting, and management teams with various administrative tasks.
TargetNorth Wales, USA
Closing Expert
06.2022 - 02.2023
Job overview
- Executed thorough opening, closing, and shift change procedures to uphold daily operational standards.
- Managed shift overstock, restocking, and inventory control efficiently.
- Guided newly hired team members on company procedures and safety protocols.
- Collaborated with peers to achieve strategic objectives and enhance productivity.
- Processed customer special orders accurately and promptly.
- Fostered positive customer relationships through friendly interactions and exceptional service.
- Maintained high cleanliness standards around equipment to promote safety and efficiency.
- Responded promptly to customer needs, addressing specific requests effectively.
Education
PA Cyber Charter SchoolMidland
High School Diploma
06-2022
University Overview
Skills
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Time management
- Team collaboration
- Attention to detail
- Critical thinking
- Customer relations
- Relationship building
- Composure under pressure
- Multitasking
- Training and development
- Microsoft Word proficiency
- Remote office availability
- Positive attitude
- Verbal communication skills
- Organizational skills
- Telephone etiquette
- Strategic planning
Timeline
BMW GENIUS
Thompson BMW
12.2024 - 08.2025
Product Specialist
Faulkner Mercedes-Benz
10.2023 - 06.2024
Closing Expert
Target
06.2022 - 02.2023
PA Cyber Charter School
High School Diploma
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