Brandon Debevec

Supervisor

Prospect Airport Services

05.2023 - 07.2023

Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Tracked progress on projects and provided timely feedback to staff members.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Created new strategies for improving customer service standards within the organization.
Provided ongoing training to address staff needs.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Ensured compliance with all Federal Aviation Administration regulations and airport safety standards.
Developed, implemented, and enforced operational policies, procedures, and programs at the airport.
Supervised staff responsible for ground handling services including baggage loading and unloading and fueling of aircrafts.
Provided training to new staff on safety protocols and emergency response plans.
Evaluated employee performance and coached and trained to improve weak areas.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
Provided exceptional service at ticket counters, booking flights and processing payments securely.
Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
Enhanced customer satisfaction by providing timely and accurate flight information.
Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Supported colleagues during peak hours by taking on additional tasks when needed.
Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Managed lost-and-found services efficiently which resulted in successful recovery of passenger belongings.
Assisted unaccompanied minors during their entire journey from check-in until they were safely transferred over to designated guardians.
Proactively identified potential issues in the boarding process and provided swift solutions to minimize disruptions.
Coordinated with airline personnel to address any flight delays or cancellations, minimizing passenger inconvenience.
Operated PA system to make announcements regarding flight activity.
Implemented updated operational policies that improved overall workflow efficiency.
Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
Processed travel documents accurately while adhering to strict guidelines, preventing security breaches or immigration issues.
Handled cash transactions effectively in the ticketing process while maintaining accuracy in financial records.
Streamlined baggage handling procedures, resulting in reduced wait times and increased customer satisfaction.
Conducted regular training sessions for new hires on airport procedures and best practices for optimal performance within the team.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Answered constant flow of customer calls with minimal wait times.
Provided primary customer support to internal and external customers.
Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Improved customer satisfaction ratings by developing and implementing tailored training curriculums for various departments.
Facilitated cross-functional team building exercises, promoting collaboration between departments for improved overall performance.

Summary

Overview

Work History

Cleaner

Supervisor

Education

High School Diploma -

Skills

Timeline

Cleaner

Supervisor

High School Diploma -

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