Summary
Overview
Work History
Education
Timeline
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Brandon Den Hartog

Andover,MN

Summary

I graduated from Bethel University with a Bachelor's degree in business finance. I started at U.S. Bank as a teller and was promoted to Client Relationship Consultant after four months with the company. I excelled with the increased work load that came with being the only banker at my branch and handled the majority of consumer lending in our branch. I then transitioned into credit lending as an underwriter. I have been a part of all stages of the lending process from origination to underwriting to closing and look forward to furthering my career in this position.

Overview

12
12
years of professional experience

Work History

Credit Review Specialist

U.S. Bank
St. Paul, MN
08.2021 - Current
  • Process new applications for personal and business credit cards, credit line increases, and other credit related requests
  • Make sound credit decisions that are within department guidelines and are within certain approval percentages and line sizes based on the application’s risk rating
  • Take in bound calls to help bankers and customers with questions ranging from general policies and procedures to approval requests for judgmental review for credit line increases and new applications
  • Take escalation referrals to resolve complex issues and questions from customers and bankers
  • Process 80+ applications/requests daily, exceeding department goals, in addition to taking calls and escalations
  • Serve as mentor to new employees

Client Relationship Consultant

U.S. Bank
Hartland, WI
12.2019 - 07.2021
  • Provided personal financial counseling, assisted with lending services, and built relationships with existing customers to sustain high satisfaction ratings and retention
  • Reviewed accounts for fraudulent activity and answered questions on credit lines, loans, and statements
  • Processed domestic and international wire transfer requests while verifying requests to prevent fraudulent transactions
  • Assisted customers during the application process for accounts and loans
  • Prepared credit and financial information to streamline loan processing for mortgage, installment, and personal loan transactions; prepared loan worksheets for submission to loan processing for closing documents
  • Developed sales opportunities and referred customers to designated business partners to meet branch and individual customer service and sales goals

Teller

U.S. Bank
Hartland, WI
08.2019 - 07.2021
  • Served customers by completing account transactions, deposits and loan payments, cashing checks, issuing withdrawals, and recording night and mail deposits
  • Resolved customer concerns in person or on the telephone and referred clients to other bank services as necessary
  • Helped clients with financial needs by cross-selling bank products and directing them to a branch representative to meet their financial goals
  • Completed special requests by closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals
  • Reconciled and balanced cash drawer by proving cash transactions, counting and packaging currency and coins
  • Complied with bank operations and security procedures by participating in all dual-control functions
  • Maintained customer confidence and protected bank operations by keeping information confidential
  • Contributed to team effort by accomplishing related results as needed

Manager

Culver's
Rochester, MN
05.2012 - 07.2019
  • Reviewed financial statements, sales, and activity reports
  • Analyzed performance data to measure productivity, labor cost, and areas in need of improvement
  • Reviewed daily cash reconciliation, determine till shortages, and monitor money handling practices
  • Managed staff and assigned specific duties to crew members
  • Prepared work schedules and determined staffing requirements
  • Interviewed, hired, and trained new employees
  • Oversaw food preparation and procedure to ensure food safety and efficiency
  • Ensured all guests are pleased and handled any complaints efficiently

Education

MBA -

University of Arizona
02-2025

Bachelor of Arts - Business Finance

Bethel University
St. Paul, MN
05.2017

Timeline

Credit Review Specialist

U.S. Bank
08.2021 - Current

Client Relationship Consultant

U.S. Bank
12.2019 - 07.2021

Teller

U.S. Bank
08.2019 - 07.2021

Manager

Culver's
05.2012 - 07.2019

Bachelor of Arts - Business Finance

Bethel University

MBA -

University of Arizona

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Brandon Den Hartog