Brandon DeRosa
Placentia,CA
Summary
Dedicated and client-focused with 4 years of customer service. Gained Leadership experience and cash handling skills through these 4 years while building meaningful relationships. Exceptional at resolving client issues with an empathetic mindset and creating a welcoming atmosphere for clients. Both a Business Management and Business Administration major enrolled at Fullerton College with strong communication, teamwork, and problem-solving skills. Looking to excel in a Leadership and customer service role as an Associate Banker at Chase.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard Team Member / Lead Lifeguard
Adventure Lagoon Waterpark
Anaheim, CA
05.2021 - Current
- Excels at creating welcoming and safe environments by greeting and assisting customers daily, making sure they feel valued and cared for
- Built trust and Cemented Relationships with customers and families with listening skills. Resolved concerns promptly by providing clear, empathetic communication.
- Trained and supervised new and old team members on safety procedures, interactions with customers, and compliance with park policies to ensure a consistent quality of service.
- Supervised daily operations such as team rotations, break scheduling, and shift coverage, demonstrating exceptional time management skills and teamwork.
- Able to keep focus in High-Pressure situations, ensuring quick, accurate, and appropriate decisions to resolve any issue with guest safety.
- Recognized for multiple Successful life-saving rescues during emergencies.
Education
Business Administration & Business Management -
Fullerton College
Fullerton, CA05-2028
Skills
- Client Relationship Building
- Attentive & Friendly Service
- Conflict Resolution & Problem Solving
- Cash Handling Skills
- Team Leadership & Training
- Compliance & Safety Procedures
- Strong Communication & Interpersonal Skills
- Technology Familiarity (Mobile Apps, Self-Service Tools)
- Time Management & Organization
Certification
Lifeguard Certified, 05/21
Accomplishments
- Recognized for multiple Successful life-saving rescues during emergencies.
- Gained Management trust by being promoted to Lead Lifeguard in recognition of leadership and client service excellence.
- Varsity CIF swimmer for El Dorado High School.
Timeline
Lifeguard Team Member / Lead Lifeguard
Adventure Lagoon Waterpark
05.2021 - Current
Business Administration & Business Management -
Fullerton College