Summary
Work History
Education
Skills
Accomplishments
Affiliations
Fraternity
Timeline
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Brandon DeSilva

West Roxbury,Massachusetts

Summary

Highly adaptive individual with a focus on learning new technologies. Dependable, hard-working, problem solver with great communication skills. Always seeking new learning skills to adapt to daily life. Has substantial experience within customer service. Hunting to be one step ahead and focused on maintaining an organized workspace. Uses strategic execution to meet goals when given an objective.

Work History

Kitchen Staff Member

Greyhound Tavern
Bridgewater, MA
  • Responsible for organizing workspace to maintain work flow for everyone
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Maintained a fast pace to meet deadlines.
  • Instructed to follow and meet objectives

CSR Supervisor

Star Market
West Roxbury, Massachusetts
  • Supervised front-end cashier's in providing excellent customer service to callers requiring assistance for questions and personal issues.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Responsible for proper handling cash for all registers and service desk

Staff Assistant

Shirley's Pantry
Mattapan, MA
  • Responsible for handling incoming calls and delivered exceptional service to every guest.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided expert administrative support to meet daily requirements and maximize team productivity.
  • Focused on preparation and organization of food for low income families and single mother's

Education

Bachelor of Science - Computer Science

Bridgewater State University
Bridgewater, MA

Skills

  • Cash Control
  • Productivity and Safety Improvement
  • Sales Expertise
  • Storage Organization
  • Overseeing Deliveries
  • Training Initiatives
  • Operational Planning
  • Workflow Processes
  • Resolving Complaints
  • Staff Management

Accomplishments

  • Achieved Certificate of recognition from the City of Boston by supporting Boston public health commission for helping low income families and single mothers by making a difference in a all women established environment.

Affiliations

Sigma Pi

Fraternity

Weekly meeting to attend to discuss progress. Events created which require organizing and planning including out charity event on our campus to raise money for awareness called relay for life. Involvement and community service goals to be reached when given

Timeline

Kitchen Staff Member

Greyhound Tavern

CSR Supervisor

Star Market

Staff Assistant

Shirley's Pantry

Bachelor of Science - Computer Science

Bridgewater State University

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Brandon DeSilva