Brandon DesOrmeaux

I served as host and maintenance for an Airbnb that I own. My duties included, establishing a professional relationship with guest to insure they had a safe, comfortable, and enjoyable experience. I also oversaw the cleaning, repairing items such as plumbing and electrical, ground maintenance, and submitting guest reviews.

Other duties included:

• Oversaw regulated greeting and internal processing of guests upon arrival.
• Monitored guest feedback, using to improve service and departmental operations.
• Surveyed guests to check for areas in need of improvement.
• Developed and implemented strategies to uphold safety and security of guests.
• Remained available 24 hours daily to respond to guest needs, complaints or inquiries.
• Orchestrated temporary storage and delivery of luggage items for guests upon request.
• Increased customer service ratings significantly through personable service.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.

I was part of a ground roots company that specialized in the manufacture, sales, and distribution of chemical products used in the oil and gas field, specifically Hydraulic Fracking and Directional Drilling.

During my employment as Operations Manager my duties included:

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Mitigated business risks by working closely with staff members and assessing performance.
• Developed systems and procedures to improve operational quality and team efficiency.
• Reported issues to higher management with great detail.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

I was part of a ground roots company that specialized in the manufacture, sales, and distribution of chemical products used in the oil and gas field, specifically Hydraulic Fracking and Directional Drilling.

During my employment as Shop Foreman my duties included:

• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Managed staff hiring, training and supervision.
• Implemented policies and standard operating procedures for continuous improvement.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Supervised ongoing daily production phases.
• Troubleshot equipment to reduce service calls and downtime.
• Oversaw loading and unloading of packages in warehouse.
• Cultivated professional working relationships with peers and supervisors.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
• Managed materials inside shop and at job locations.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.

As a Heat Treating Technician II our main objective was stress relieving wields while practicing high levels of safety. Majority of our work took place in pipe yards, chemical plants, and oil refineries.

Duties as a Heat Treating Technician II included:

• Maintained compliance with regulatory standards and safety requirements.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Maintained quality assurance and customer satisfaction objectives.
• Located and input correct program numbers to set up computer-controlled production machinery.
• Checked and adjusted controls to achieve necessary temperatures and heating times.
• Evaluated materials prior to heat treating to assess supply quality and presence of desired characteristics.
• Reviewed work orders to identify desired processing plans, temperatures and cycle requirements to produce optimal products.
• Documented defects and reported conformance issues to supervisor.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.

In conjunction with floor installations, we also did home remodels and renovations.

My employment duties included:

• Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings 100%.
• Operated hand tools and machines to cut material and achieve proper fit around obstructions.
• Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
• Cut and trimmed flooring to fit around obstacles and within tight spaces.
• Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.