BRANDON DIAZ
CHINO,CA
Summary
I am a bi-lingual computer literate college graduate; energetic, enthusiastic, and active; eager to develop new skills to complement my studies to progress and gain experience. Strong ability to work in a stimulating, fast-paced environment, and can solve problems both collaboratively & independently. Tech-savvy professional with advanced training and experience in. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
2
2
years of professional experience
Work History
CLIENT SUPPORT SPECIALIST
CITIZENS BUISNESS BANK
Rancho Cucamonga, CA
03.2023 - Current
- Utilized SalesForce to make changes to client data in the company database.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- From processing client accounts to opening & closing accounts, to managing billing information
- Helping with IT support and troubleshooting all software and devices over the phone
- Have a clear understanding of how to remote entry into computers
- Performing & setup for the maintenance of scanners, fax machines, & computers
- Always providing high-level support to resolve problems for applications, software, and products.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
- Delivered high level of service to clients in effort to build upon relationships for future.
SALES DEVELOPMENT REPRESENTATIVE
XORAIL
Ontario, CA
04.2021 - 12.2022
- Identified & developed over 1,000 potential customers through outbound prospecting, resulting in a 10% increase in lead conversions
- Communicated prospect needs and account details to prepare team for scheduled introduction meeting.
- Created roadmaps for development of digital self-service solutions and recommended guidelines for long-term and short-term opportunities.
- I facilitated the onboarding process for 500+ new customers, increasing repeat business by 15%
- Always meeting customer service standards on a daily basis
- Leveraged CRM to maintain activity, contact, and account information of customers and prospects.
- Maintained communication with account executives to facilitate the development of sales opportunities.
Education
Bachelor of Computer Science & Engineering -
Cal State San Bernardino
San Bernardino, CA05.2023
HIGH SCHOOL DIPLOMA -
MONTCLAIR HIGH SCHOOL
06.2016
Skills
- Product Organization
- Quality Control
- Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Proficient in JavaScript and C languages &Linux
- Knowledgeable in Customer Service (Representative)
- Data Entry Specialist (Intermediate)
- 2 year of IT experience
- Business Development
- Product and Service Knowledge
- Creative Leader
- Adaptive
- Energetic
- Customer Service Experienced
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
CLIENT SUPPORT SPECIALIST
CITIZENS BUISNESS BANK
03.2023 - Current
SALES DEVELOPMENT REPRESENTATIVE
XORAIL
04.2021 - 12.2022
Bachelor of Computer Science & Engineering -
Cal State San Bernardino
HIGH SCHOOL DIPLOMA -
MONTCLAIR HIGH SCHOOL
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