Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Dickenson

Williamsburg,VA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

21
21
years of professional experience

Work History

Manager-in-Training

Brinker Internationl, Chili's Grill & Bar
06.2022 - 04.2023
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Checked and tested foods to verify quality and temperature.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.

New Car Salesperson

Bob Tomes Ford
02.2018 - 03.2022
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Prepared purchased vehicles and completed final delivery checks.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Outlined sales, warranty and service procedures.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Contacted associated dealerships to locate desired vehicles meeting customer specifications.
  • Located desired vehicles at auctions and other dealerships.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Helped build sales team for new location by training and mentoring all members.

Logistics Coordinator

Landstar Transportation Logistics
01.2017 - 12.2017
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Generated documentation and information required for customer shipments.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Reported customer feedback to management.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
  • Developed and deployed strategies to save time and expenses associated with goods movements.
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
  • Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
  • Maintained damaged goods records, backorder logs and applicable regulatory reporting.
  • Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.

Legal Assistant

Johnson And Silver LLC
07.2013 - 12.2016
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Prepared for trials, conducting legal research and drafting pleadings.
  • Prepared case summaries for mediation conferences.
  • Maintained complex files for short sales, foreclosures and traditional real estate transactions.
  • Supported partners and associates in areas of appellate and complex commercial litigation.

Office Administrative Assistant

Apex Healhthcare LLC
03.2009 - 05.2013
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Received and routed business correspondence to correct departments and staff members.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Job Site Office Manager

Dickenson Builders Inc
01.2002 - 03.2009
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Owner.
  • Supervised 30 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Recruited, hired, trained and supervised staff of 30 and implemented mentoring program that offered positive employee engagement.
  • Achieved specific team objectives and collection activity.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Education

No Degree - Business Administration And Management

Lexington Community College
Lexington, KY
05.2005

High School Diploma -

Dobyns - Bennett High School
Kingsport, TN
06.2000

Skills

  • Workforce Planning
  • Professional Relationships
  • Setting Up for Performances
  • Manager Coaching and Training
  • Automotive Knowledge
  • Materials Planning and Logistics
  • Market and Competitor Research
  • Business Leadership
  • Management Training
  • Manage Operations
  • Sales Promotion
  • Inspection Readiness
  • Customer Service Process Improvement
  • Corrective Actions

Timeline

Manager-in-Training

Brinker Internationl, Chili's Grill & Bar
06.2022 - 04.2023

New Car Salesperson

Bob Tomes Ford
02.2018 - 03.2022

Logistics Coordinator

Landstar Transportation Logistics
01.2017 - 12.2017

Legal Assistant

Johnson And Silver LLC
07.2013 - 12.2016

Office Administrative Assistant

Apex Healhthcare LLC
03.2009 - 05.2013

Job Site Office Manager

Dickenson Builders Inc
01.2002 - 03.2009

No Degree - Business Administration And Management

Lexington Community College

High School Diploma -

Dobyns - Bennett High School

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Brandon Dickenson