Summary
Overview
Work History
Education
Skills
Websites
Languages
Technology Skills
Timeline
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Brandon Dietz

Brandon Dietz

Alpharetta,United States

Summary

More than 10 years of professional Software, Network and Application development experience. Dependable Solution Consultant. Skilled at forming lasting bonds with clients and customers by carefully addressing needs and fulfilling business goals. Perpetually available to address customer concerns. Keen to help companies connect clients with solutions to perfectly meet needs while driving internal revenue growth.

Overview

18
18
years of professional experience

Work History

Solutions Consultant

RainFocus
06.2023 - Current
  • Increased client satisfaction by providing tailored solutions based on individual needs and industry trends.
  • Developed comprehensive strategies for clients, resulting in improved business processes and increased efficiency.
  • Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
  • Delivered high-quality presentations and demonstrations, showcasing the value of proposed solutions to prospective clients.
  • Built strong relationships with existing clients, fostering trust and maximizing opportunities for upselling.
  • Provided expert guidance and support throughout the implementation process, resolving any technical issues promptly and efficiently.
  • Leveraged extensive product knowledge to conduct training sessions for both internal team members and external clients.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.

Onsite Operations Contractor

RainFocus
01.2022 - 06.2023
  • Routinely lead small and large teams during client events
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Installed software, configured badge printers and Leads/Session scanners
  • Enhanced team productivity by providing ongoing training and support to junior staff members.
  • Utilized Rainfocus SAAS software to facilitate events and assist where necessary
  • Inventory and shipping of company equipment to go between events
  • Drove process improvements by identifying inefficiencies and recommending solutions for optimization.
  • Traveled globally on-site to events and worked with the clients to ensure a successful event
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

IT Specialist - BMC Remedy Administrator

Washington State Patrol
08.2014 - 12.2022
  • Used Developer Studio to develop forms, workflow and support as a BMC Remedy Administrator
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Optimized network performance through regular monitoring and maintenance.
  • Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
  • Custom development by gathering complex business requirements and worked with customer to implement custom configurations for their product
  • Utilized SQL, Java and HTML to create customized projects and provide regular support within BMC Remedy environment
  • Provided critical support in upgrade from client software to Mid-tier
  • Built reports using Crystal reporting tool as well as Eclipse BIRT reporting tool
  • Provided high level technical support to law enforcement and civil service employees
  • Member of Peer Support Team to provide support to WSP employees during major and minor crisis events.

Law Enforcement Officer

THURSTON COUNTY SHERIFF'S OFFICE
07.2013 - 05.2014
  • Used SECTOR program regularly to issue infractions and create collision reports
  • Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
  • Improved traffic flow and reduced accidents by enforcing traffic regulations and monitoring intersections.
  • Only Deputy fluent in Spanish and was utilized often for cases/investigations.
  • Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
  • Conducted thorough investigations for criminal cases, resulting in successful apprehensions of offenders.
  • Boosted public trust with law enforcement through active engagement in community events and programs.
  • Maintained order during large-scale events by collaborating with inter-agency partners and coordinating crowd control measures.
  • Streamlined paperwork processing through accurate documentation of incidents, arrests, and case files.
  • Increased efficiency in evidence collection by implementing strict protocols for crime scene preservation and analysis.
  • Developed strong partnerships with local businesses to foster cooperation in crime prevention efforts.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.

Office Assistant

Washington State Patrol
11.2012 - 06.2013
  • Used the Ricoh copiers daily to include troubleshooting common errors
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Developed automation skills to ensure the delivery of high quality legal services
  • Motivated co-workers to accomplish their goals while encouraging team unity and efficiency.

Mitigation Supervisor

Floodex DKI
01.2006 - 11.2012
  • Oversaw all mitigation duties involving training new technicians
  • Reduced claim costs by implementing effective mitigation strategies and streamlining processes.
  • Improved client satisfaction by providing timely updates and consistently meeting project deadlines.
  • Streamlined workflow for faster response times, enhancing overall team productivity.
  • Managed complex projects involving water, fire, and mold damage restoration, ensuring successful outcomes for all parties involved.
  • Conducted thorough site inspections to identify potential hazards and create customized risk management solutions.
  • Maintained strong relationships with local contractors and vendors, securing competitive pricing on materials and labor costs for clients.
  • Established a reputation within the industry as a reliable partner by consistently delivering exceptional results for both policyholders and insurers alike.
  • Ensured accurate and timely documentation of all projects by maintaining detailed records and utilizing a centralized project management system.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Human Resources Management and Services -

Western Governors University
Online

Skills

  • Technical Requirement Design
  • Client Relationship Management
  • Industry Knowledge
  • Product Knowledge
  • Technical Expertise
  • Conflict Resolution
  • Software Implementation
  • Cross-functional Collaboration
  • Risk Assessment
  • Problem Solving
  • Process Improvement
  • Change Management

Languages

English
Spanish

Technology Skills

Extensive experience in gathering all necessary business requirements to build out a plan of action, Provided technical designs to government agency groups, Obtained expert subject matter knowledge to lead a team in successful implementation of technical designs, Experience in creating detailed documentation for customers to follow, Proficient in network setup to include printers, phones, computers, software, and hardware, Experience installing and troubleshooting a variety of IT equipment and software in a professional environment, Expert knowledge of application development and creating legal reports for a LEA, Created and tested workflow before implementation into a production environment, Gathered business rules and worked with customer to implement their requirements, Integrated risk assessment throughout the process to create a success product, Presented and trained customers on their product to ensure complete satisfaction

Timeline

Solutions Consultant

RainFocus
06.2023 - Current

Onsite Operations Contractor

RainFocus
01.2022 - 06.2023

IT Specialist - BMC Remedy Administrator

Washington State Patrol
08.2014 - 12.2022

Law Enforcement Officer

THURSTON COUNTY SHERIFF'S OFFICE
07.2013 - 05.2014

Office Assistant

Washington State Patrol
11.2012 - 06.2013

Mitigation Supervisor

Floodex DKI
01.2006 - 11.2012

Human Resources Management and Services -

Western Governors University

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Brandon Dietz