Brandon DiFranco
Event Specialist
College Park,MD
Summary
Office Supervision and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Supervisor
University Of Maryland, College Park Special Event
08.2019 - Current
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Prepared agendas and took notes at meetings to archive proceedings.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Arranged service delivery to active contracts by overseeing workers, coordinating resources and setting schedules.
- Handled customer inquiries and suggestions courteously and professionally.
- Hired roughly 35 employees with overwhelmingly good results and retention
- Supervised event teams of 30+ staff
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Special Events Assistant
University Of Maryland, College Park Special Event
07.2017 - 08.2019
- Greeted and monitored guests at events, remaining attentive to individual needs to gain continuous repeat support.
- Organized setup operations for campus wide events
- Developed post-event reports to determine effectiveness of each event.
Staff Supervisor
U Street Parking
07.2015 - 07.2017
- Ensured high-quality customer service through continuous staff training, monitoring, and feedback sessions.
- Developed comprehensive onboarding processes to integrate new hires seamlessly into the existing workforce structure.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Resolved conflicts within the team promptly, utilizing effective communication skills and promoting a healthy working relationship among peers.
- Evaluated staffing needs regularly based on business requirements, adjusting schedules accordingly to minimize overtime expenses while maintaining optimal coverage levels during peak hours.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
Bachelor of Arts - Business Administration
University of Maryland Global Campus
College Park, MD12.2026
Skills
- Event Management
- Customer Relations
- Communication
- Employee Training
- Staff Supervision
- Coaching and Training
- Database Administration
- Job Applicant Interviews
- Time Management
Timeline
Office Supervisor
University Of Maryland, College Park Special Event
08.2019 - Current
Special Events Assistant
University Of Maryland, College Park Special Event
07.2017 - 08.2019
Staff Supervisor
U Street Parking
07.2015 - 07.2017
Bachelor of Arts - Business Administration
University of Maryland Global Campus
Similar Profiles
Aniyah PettawayAniyah Pettaway
Intern/Student Staff at University of Maryland, College ParkIntern/Student Staff at University of Maryland, College Park
PAULINE SARAYNOPAULINE SARAYNO
FIRE 298: Advanced Research at University of Maryland, College ParkFIRE 298: Advanced Research at University of Maryland, College Park
Reha R. ManianReha R. Manian
Dance Captain at University of Maryland, College ParkDance Captain at University of Maryland, College Park
Jordan DunkleeJordan Dunklee
Communications Coordinator at University of MarylandCommunications Coordinator at University of Maryland
Brady McMullenBrady McMullen
Team Member & Trainer at AutobellTeam Member & Trainer at Autobell