Brandon Dingle
New York,NY
Summary
Experienced IT specialist with a strong background in systems analysis, troubleshooting, and technology solutions. Proven ability to foster team collaboration and ensure project success through adaptable approaches. Skilled in network management, cybersecurity, and data analysis. Known for reliability and a results-driven mindset, ready to make impactful contributions to any organization.
Overview
7
7
years of professional experience
Work History
IT Analyst & Specialist
Perelson Weiner LLP
10.2022 - Current
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
Desktop Support
Morgan Stanley
05.2020 - 10.2020
- Enhanced system performance by implementing desktop support solutions and resolving technical issues.
- Evaluated emerging technologies in desktop support field, recommending potential improvements or upgrades as appropriate.
- Coordinated with cross-functional teams on company-wide technology initiatives, serving as a key resource for desktop support expertise.
- Collaborated with team members to develop streamlined processes for desktop support services.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Improved end-user satisfaction by providing timely and efficient L2 desktop support services.
Desktop Support Level 1
Department of Education
09.2017 - 06.2019
- Improved system efficiency by performing routine maintenance and repairs on computer hardware and software.
- Collaborated with team members to resolve complex technical issues, ensuring smooth work operations.
- Documented processes and procedures for efficient knowledge sharing among team members.
- Reduced equipment downtime with regular diagnostics, updates, and upgrades to both hardware and software components.
- Assisted in the implementation of new technology solutions, contributing to improved education processes.
Education
Bachelor of Science - Computer Engineering
New York City College of Technology (CUNY)
01-2024
Skills
- IT risk management
- System performance
- Web development
- Test planning and documentation
- Support documentation
- Design strategy
- Troubleshooting
- Data Analysis
- System Testing
- Cloud Computing
- Virtualization
Extracurricular Activities
NSBE Order of the Feather Fraternity Web Master
Timeline
IT Analyst & Specialist
Perelson Weiner LLP
10.2022 - Current
Desktop Support
Morgan Stanley
05.2020 - 10.2020
Desktop Support Level 1
Department of Education
09.2017 - 06.2019
Bachelor of Science - Computer Engineering
New York City College of Technology (CUNY)
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