Brandon Dodgen
Austin,TX
Summary
Focused sales professional driven to foster top performance and quality service. Eager to learn new skills from a dynamic team while bringing value through sales and leadership experience.
Overview
12
12
years of professional experience
Work History
Independent Agent
Family Heritage
07.2025 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Sales Associate
Oregon Hot Tub
05.2022 - 06.2025
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Mentor
Wix
01.2021 - 05.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recruited and trained 30 new members of customer support team.
- Tracked attendance and progress against goals for each participant.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored new and tenured employees to verify implementation of practices introduced in training.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management regarding additional training requirements.
Wix Payments Risk Specialist
Wix
11.2020 - 01.2021
- Assisted customers with advanced support requests related to payment providers, IP infringement, legal requirements, and fraudulent transactions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Customer Support Representative
Wix
09.2020 - 11.2020
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Connected with customers to address questions and resolve issues through phone, email and live chat.
- Provided excellent service and suggested additional tips and solutions above and beyond customers' original issue.
- Contributed ideas and practical solutions to support process improvement efforts.
Social Media Advisor
GoDaddy
03.2019 - 06.2020
- Ranked 9 out of 85 sales reps in department
- Converted average of 2 leads into paying customers per week
- Handled 50-80 calls per day to address customer inquiries and concerns
- Excelled in multiple pilot programs and aided in creating new pitches and processes
- Contributed to team results in fast-paced sales environment
- Supported needs of local business owners with skill and efficiency
- Increased customer satisfaction by resolving social media related issues
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Showcased product features to customers and discussed technical details to overcome objections and increase conversion
- Utilized digital and telephone approaches to generate sales leads
- Maintained friendly and professional customer interactions at all times
- Maintained up-to-date knowledge of all available products
- Emphasized product features based on analysis of customers' needs
- Used Salesforce CRM to maintain detailed contact logs and account records
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Developed and deepened customer relationships to drive revenue growth
Hardgoods Coordinator
Sun And Ski Sports
04.2016 - 02.2019
- Supervised associates throughout each assigned shift and managed any arising challenges
- Monitored workflow and customer needs and assigned employees accordingly
- Accomplished consistent sales targets for each shift
- Managed employee scheduling, inventory replenishment and other daily functions
- Ensured exceptional customer service by building strong rapport with customers
- Increased sales by promoting new products and maintaining thorough product knowledge
- Completed administrative work such as scheduling, bank deposit and sales reports
- Contacted other store locations to determine merchandise availability
- Shared best practices for sales and customer service with other team members to help improve store efficiency
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration
- Supervised and directed merchandise and shipment processing
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Built relationships with customers to increase likelihood of repeat business
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Cleaned and organized store, including checkout desk and displays
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Completed all daily tasks and special assignments with efficient and quality-driven approach
Sales Associate
Sun And Ski Sports
08.2015 - 04.2016
- Worked collaboratively in team environment
- Organized racks and shelves to maintain the visual appeal of the store
- Operated the cash register and assisted co-workers with complex transactions such as special orders from vendors and 12-month financing
- Suggested accessories and complementary purchases
- Monitored entrances, exits and fitting rooms for signs of theft
- Helped customers with questions, problems and complaints in person and via telephone
- Demonstrated use and care of merchandise
- Prepared outgoing shipments
- Served as a senior member of the customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Provided all customers with exceptional care and attention
- Prioritized and accomplished wide range of tasks each shift
- Developed positive customer relationships through friendly greetings and excellent service
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
Certified Bicycle Technician
Sun And Ski Sports
06.2013 - 08.2015
- Handled estimation of parts, bike, and component repairs and replacements
- Provided recommendations to clients in alignment with needs, preferences, and budgets
- Serviced, maintained, and repaired bicycles with focus on efficiency, quality, and safety
- Performed new bike assemblies and proper alignment of wheels to optimize performance
- Promoted shop safety by working in safe manner
- Provided outstanding customer service
- Followed company procedures to maintain work environment in neat and orderly condition
Education
High School Diploma -
Kingwood Park High School
Kingwood, TX2014
Skills
- Salesforce experience
- Management
- Training and development
- Scheduling
- Inventory management
- Merchandising
Accomplishments
- Participated in and excelled on pilot sales teams, aided in the development of new sales processes for different products.
- Provided assistance in two full store remodels and three store grand openings.
- Certified bicycle and ski/snowboard technician.
- Achieved rank of Eagle Scout and held several leadership roles within the Boy Scouts of America including Quartermaster, Senior Patrol Leader and Order of the Arrow Brotherhood member, and remain active in the troop as an Assistant Scout Master.
Certification
- Natural leader
- Motivated team player
- Friendly demeanor
- Skilled problem solver
- Goal-oriented
- Excellent communication
- Strong work ethic
- Licensed Life, Accident and Health Insurance Agent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Agent
Family Heritage
07.2025 - Current
Sales Associate
Oregon Hot Tub
05.2022 - 06.2025
Mentor
Wix
01.2021 - 05.2022
Wix Payments Risk Specialist
Wix
11.2020 - 01.2021
Customer Support Representative
Wix
09.2020 - 11.2020
Social Media Advisor
GoDaddy
03.2019 - 06.2020
Hardgoods Coordinator
Sun And Ski Sports
04.2016 - 02.2019
Sales Associate
Sun And Ski Sports
08.2015 - 04.2016
Certified Bicycle Technician
Sun And Ski Sports
06.2013 - 08.2015
High School Diploma -
Kingwood Park High School
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