Brandon Dolan
Orland Park,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Porter
Currie Ford
11.2023 - 01.2024
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Improved dealership appearance by maintaining clean and organized car displays.
- Assisted sales team in meeting sales goals by promptly preparing vehicles for test drives and final delivery.
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
Delivery Driver
Logistics King
03.2022 - 03.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Warehouse Associate
Amazon.com
01.2019 - 01.2021
- Organized/prepared Amazon packages to be sent out to delivery drivers to meet daily aggressive deadlines
- Reduced order processing time through effective organization and prioritization of tasks.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Car Wash Attendant
Fuller's Carwash
03.2016 - 06.2018
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Provided excellent customer service, addressing any concerns or issues promptly and professionally.
- Collaborated with team members to streamline processes and improve overall efficiency.
Design & Construction Intern
Good Samaritan Hospital
02.2014 - 01.2015
- Operate Microsoft Office as well as certain websites for purchasing materials.
- Work with facilities department concerning construction projects.
- Attend construction meetings and took notes.
- Input Purchase Order requests into a database.
- Put up important shut down requests for areas of the hospital that need to be changed for construction projects.
- Enhanced project efficiency by assisting with the preparation and review of construction documents.
- Contributed to successful project completion by maintaining accurate records of daily construction activities.
Research Assistant
University of Iowa College of Engineering
05.2012 - 08.2012
- Operated lab equipment, recorded data, collaborated with university professor and graduate students within the different subjects of water treatment plants.
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
Education
B.S. Degree - Civil Engineering
University of Iowa
Iowa City, IA05.2013
Skills
- DOT Compliance
- Building Codes
- Microsoft Office
- Equipment Operation
Skills Interests
Civil Engineering, critical thinking skills, Interested in communicating with others, enjoy leading a team, and accomplishing organizational goals, Proficient in Microsoft Word, PowerPoint, Excel, Outlook, Google Earth
Leadership Experience
- AIAA (American Institute of Aeronautics and Astronautics), Treasurer, Managed all financials of team projects
- Carl Sandburg High School, Golf and Lacrosse Player
Golf, Music
Avid golfer. Played on the golf team in high school. Violinist. Played in the orchestra in high school.
Timeline
Porter
Currie Ford
11.2023 - 01.2024
Delivery Driver
Logistics King
03.2022 - 03.2023
Warehouse Associate
Amazon.com
01.2019 - 01.2021
Car Wash Attendant
Fuller's Carwash
03.2016 - 06.2018
Design & Construction Intern
Good Samaritan Hospital
02.2014 - 01.2015
Research Assistant
University of Iowa College of Engineering
05.2012 - 08.2012
B.S. Degree - Civil Engineering
University of Iowa
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