Brandon Donovan

• Maintained up-to-date knowledge of competitor offerings and market trends, leveraging insights to inform solution development and positioning strategies.
• Provided exceptional pre-sales support, contributing to increased sales revenue and an expanded client base (American Airlines, Goodwill, Applied Digital, K-12 Education, Fanatics, Law Enforcement, etc.)
• Identified potential areas of improvement within existing IT infrastructure, proposing strategic upgrades for enhanced performance.
• Streamlined system integration processes for improved efficiency and reduced project completion time.
• Collaborated with cross-functional teams to develop customized technical solutions that met unique business requirements.
• Developed comprehensive documentation for all projects, facilitating seamless hand-offs between team members and departments.
• Enhanced customer satisfaction by delivering tailored software solutions according to client needs.
• Stayed current with industry trends and emerging technologies, incorporating relevant advancements into solution offerings where appropriate.
• Managed multiple high-priority projects concurrently, meeting strict deadlines while maintaining quality standards.
• Assisted in the development of proposals for prospective clients by providing accurate estimates of required resources and timelines.
• Built strong relationships with key stakeholders both internally and externally, promoting collaboration between different teams.
• Conducted thorough root-cause analysis on complex technical issues, implementing effective resolutions in a timely manner.
• Presented complex technical concepts clearly during meetings with clients, building trust and establishing credibility as a subject matter expert.
• Mentored junior engineers in best practices and advanced technical concepts, fostering professional development and skill enhancement.
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
• Provided post-sales technical support for clients experiencing issues or seeking guidance on product usage, ensuring satisfaction and fostering long-term relationships.

• Maintained up-to-date knowledge of competitor offerings and market trends, leveraging insights to inform solution development and positioning strategies.
• Provided exceptional pre-sales support, contributing to increased sales revenue and an expanded client base.
• Identified potential areas of improvement within existing IT infrastructure, proposing strategic upgrades for enhanced performance.
• Streamlined system integration processes for improved efficiency and reduced project completion time.
• Collaborated with cross-functional teams to develop customized technical solutions that met unique business requirements.
• Developed comprehensive documentation for all projects, facilitating seamless hand-offs between team members and departments.
• Enhanced customer satisfaction by delivering tailored software solutions according to client needs.
• Stayed current with industry trends and emerging technologies, incorporating relevant advancements into solution offerings where appropriate.
• Managed multiple high-priority projects concurrently, meeting strict deadlines while maintaining quality standards.
• Assisted in the development of proposals for prospective clients by providing accurate estimates of required resources and timelines.
• Built strong relationships with key stakeholders both internally and externally, promoting collaboration between different teams.
• Conducted thorough root-cause analysis on complex technical issues, implementing effective resolutions in a timely manner.
• Presented complex technical concepts clearly during meetings with clients, building trust and establishing credibility as a subject matter expert.
• Mentored junior engineers in best practices and advanced technical concepts, fostering professional development and skill enhancement.
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
• Provided post-sales technical support for clients experiencing issues or seeking guidance on product usage, ensuring satisfaction and fostering long-term relationships.

• Maintained up-to-date knowledge of competitor offerings and market trends, leveraging insights to inform solution development and positioning strategies.
• Provided exceptional pre-sales support, contributing to increased sales revenue and an expanded client base.
• Identified potential areas of improvement within existing IT infrastructure, proposing strategic upgrades for enhanced performance.
• Streamlined system integration processes for improved efficiency and reduced project completion time.
• Collaborated with cross-functional teams to develop customized technical solutions that met unique business requirements.
• Developed comprehensive documentation for all projects, facilitating seamless hand-offs between team members and departments.
• Enhanced customer satisfaction by delivering tailored software solutions according to client needs.
• Stayed current with industry trends and emerging technologies, incorporating relevant advancements into solution offerings where appropriate.
• Managed multiple high-priority projects concurrently, meeting strict deadlines while maintaining quality standards.
• Assisted in the development of proposals for prospective clients by providing accurate estimates of required resources and timelines.
• Built strong relationships with key stakeholders both internally and externally, promoting collaboration between different teams.
• Conducted thorough root-cause analysis on complex technical issues, implementing effective resolutions in a timely manner.
• Presented complex technical concepts clearly during meetings with clients, building trust and establishing credibility as a subject matter expert.
• Mentored junior engineers in best practices and advanced technical concepts, fostering professional development and skill enhancement.
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
• Provided post-sales technical support for clients experiencing issues or seeking guidance on product usage, ensuring satisfaction and fostering long-term relationships.

Maintained up-to-date knowledge of competitor offerings and market trends, leveraging insights to inform solution development and positioning strategies.

• Provided exceptional pre-sales support, contributing to increased sales revenue and an expanded client base (Louisiana State Contract).
• Identified potential areas of improvement within existing IT infrastructure, proposing strategic upgrades for enhanced performance.
• Streamlined system integration processes for improved efficiency and reduced project completion time.
• Collaborated with cross-functional teams to develop customized technical solutions that met unique business requirements.
• Developed comprehensive documentation for all projects, facilitating seamless hand-offs between team members and departments.
• Enhanced customer satisfaction by delivering tailored software solutions according to client needs.
• Stayed current with industry trends and emerging technologies, incorporating relevant advancements into solution offerings where appropriate (Designed client systems using Verkada - 1,000s of cameras).
• Managed multiple high-priority projects concurrently, meeting strict deadlines while maintaining quality standards.
• Assisted in the development of proposals for prospective clients by providing accurate estimates of required resources and timelines.
• Built strong relationships with key stakeholders both internally and externally, promoting collaboration between different teams.
• Conducted thorough root-cause analysis on complex technical issues, implementing effective resolutions in a timely manner.
• Presented complex technical concepts clearly during meetings with clients, building trust and establishing credibility as a subject matter expert.
• Mentored junior engineers in best practices and advanced technical concepts, fostering professional development and skill enhancement.
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
• Provided post-sales technical support for clients experiencing issues or seeking guidance on product usage, ensuring satisfaction and fostering long-term relationships.

• Supervised field operations teams to complete projects within established timelines.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Met with customers to resolve issues and build productive relationships.
• Planned and scheduled field activities according to set timelines and order of operations.
• Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
• Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

• Increased system reliability by performing regular testing on alarm components, identifying issues before they escalated into larger problems.
• Reduced potential safety hazards by adhering to strict safety protocols during all installation and maintenance tasks, including the use of personal protective equipment.
• Enhanced security systems by installing and programming alarm devices in residential and commercial properties.
• Provided comprehensive training to clients on the use of their security systems, promoting confidence in safety measures and overall satisfaction.
• Improved client satisfaction with timely troubleshooting and repair of faulty alarm systems.
• Maximized efficiency within a team environment while also demonstrating strong independent problem-solving abilities in various site conditions.
• Collaborated closely with other technicians to share knowledge and troubleshoot complex issues, fostering a supportive work environment.
• Installed access and elevator controls, alarms and video surveillance systems.
• Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
• Responded to maintenance calls and troubleshot devices.

• Tested and repaired faulty systems and explained to customers proper ways to use system features.
• Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
• Improved customer satisfaction through timely and accurate installation of alarm systems.
• Streamlined inventory management for faster access to necessary equipment during installations.
• Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
• Trained new technicians in proper installation techniques and safety protocols, resulting in a more cohesive team dynamic.
• Assisted in reducing overall operating costs by identifying inefficiencies within installation processes.
• Exceeded project timelines by efficiently organizing tasks and prioritizing jobs based on urgency levels.
• Maintained up-to-date knowledge of industry trends and advancements, enabling the recommendation of cutting-edge security options to clients.
• Installed, tested and serviced alarm and associated systems for commercial and residential customers.
• Responded to maintenance calls and troubleshot devices.
• Fully installed fire alarms and various security devices.

• Evaluated existing rights-of-way to identify conflicts or gaps in coverage, leading to seamless project execution.
• Collaborated with project engineering and facility construction personnel on transmission line routes to inform landowner negotiations.