Brandon Dougherty
Mountlake Terrace,WA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Willingness to take on added responsibilities to meet and/or exceed team goals. Enthusiastic and energetic professional looking to grow within Sun Auto and help build years of solid EBITDA growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Jeff's Auto Repair
Seattle, WA
02.2019 - Current
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Identified opportunities for process improvement across multiple locations within the district.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Collaborated with District Manager to improve performance and grow sales.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Store Manager
Chuck's Auto Repair
Shoreline, WA
07.2017 - 01.2024
- Strategic and meticulous planning of sales, budget, operations, and clientele for implementation in new store operations
- Exceeded monthly sales goals consistently in gross profit with innovative sales techniques
- Created customer expansion that improved the competitive advantage
- Applied team process strategies that resulted in operational production growth and motivation.
General Manager
Affordable Tire Factory and Service
Seattle, WA
01.2015 - 06.2017
- Became directly responsible for overall profitability
- Set and administer budgets of 4 ocations; initiate cost controls to ensure profitability
- Recruit, hire and motivate staff and ownership
- Define and implemented long and short-term objectives for the company, which are based on exceeding the expectation of the customer through continuously improving products and service.
Service/Sales Account Manager
Randy's Ring and Pinion
Everett, WA
04.2014 - 10.2014
- Responsible for managing new and existing customer accounts and providing expertise on equipment and parts
- Delegating, organizing, and prioritizing tasks among staff
- Ensuring smooth and efficient performance, operation, and task completion within departments
- Coordinating sales contracts with suppliers, automotive retailers and transportation departments with corporate businesses
- Obtaining sales account management through proven track record and success in service sales.
Store Manager
Elliott Tire and Service
Everett, WA
08.2012 - 10.2014
- Managed a team of employees and provided leadership in all processes
- Trained and provided necessary support to new employees
- Monitored any open positions in shop and made necessary hires
- Attended regular sales and customer service training sessions to progressively facilitate work
- Developed goals and ensured achievement on a regular basis
- Demonstrated compliance to all company concepts, procedures, and policies
- Responsible for maintaining documentation including purchase orders, invoices, work orders, and expense reports
- Provided excellence in customer service generating new and repeat customers and satisfaction
- Occasional outside sales providing prospecting on new corporate accounts.
Store Manager
Affordable Tire and Brake
Seattle, WA
05.2006 - 08.2012
- Managed a 2 million dollar yearly net profit automotive repair shop with 6 employees
- Responsible for maintaining documentation including purchase orders, invoices, work orders, expense reports, and completion of payroll
- Controlled and documented inventory levels
- Hired, trained, motivated, counseled and monitored the performance of all service department staff
- Yearly 38-40% growth through sales of tires, automotive accessories, and service repairs
- Demonstration of customer service excellence by adherence of customer deadlines and service schedules
- Utilizing problem solving skills and multi-tasking when addressing unforeseen circumstances such as part delivery delay, displaced customers, absent employees, or wrong car parts or accessories
- Obtained Employee Of The Year Award in 2008 and 2010 for providing excellence in leadership, customer service, and sales.
Education
EDMONDS COMMUNITY COLLEGE
01.2002
SNOHOMISH HIGH SENIOR SCHOOL
01.2001
Skills
- Scheduling
- Sales
- Retail Management
- Merchandising
- Team Building and Leadership
- Team Motivation
- Cash Handling
- Customer Service
- Payroll
- Training and Mentoring
- Culture Development
- Leading Staff Meetings
- Multitasking and Organization
- Problem-Solving
Certification
Emissions certification, 12/01/19, Certification to diagnose and repair vehicles that have failed Washington State emissions.
Timeline
Store Manager
Jeff's Auto Repair
02.2019 - Current
Store Manager
Chuck's Auto Repair
07.2017 - 01.2024
General Manager
Affordable Tire Factory and Service
01.2015 - 06.2017
Service/Sales Account Manager
Randy's Ring and Pinion
04.2014 - 10.2014
Store Manager
Elliott Tire and Service
08.2012 - 10.2014
Store Manager
Affordable Tire and Brake
05.2006 - 08.2012
EDMONDS COMMUNITY COLLEGE
SNOHOMISH HIGH SENIOR SCHOOL
Emissions certification, 12/01/19, Certification to diagnose and repair vehicles that have failed Washington State emissions.
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