Brandon Dowling
Lake Mary
Summary
Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
20
20
years of professional experience
Work History
Service Technician
Mavis Tire
01.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Service Manager
Mavis Tire
01.2022 - 01.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented strategies to increase customer service satisfaction ratings.
Service Manager
Action Gator Tire
01.2018 - 01.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Service Manager
Pepboys Parts And Auto
01.2016 - 01.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
Service Advisor
Pep Boys
01.2015 - 01.2016
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
Electrical Service Technician
Schwenn Services
01.2013 - 01.2015
- Ensured compliance with local codes and regulations while performing installations or repairs on residential or commercial properties.
- Optimized workflow by successfully prioritizing multiple projects simultaneously while meeting strict deadlines under pressure.
- Streamlined operations by maintaining an organized inventory of tools and materials needed for job assignments.
- Provided exceptional customer service through timely completion of work orders, clear communication, and professional demeanor.
- Installed various types of electrical equipment, including transformers, circuit breakers, lighting fixtures, and control panels.
- Improved client satisfaction by providing expert advice on energy-efficient solutions and proper maintenance techniques.
- Performed routine maintenance on electrical systems to ensure optimal performance and prevent future issues from arising.
- Enhanced system efficiency by troubleshooting and repairing electrical issues in commercial and residential settings.
- Collaborated with other technicians on complex projects, ensuring seamless integration of new electrical systems.
- Established a solid reputation for reliability by responding to emergency service calls promptly and effectively resolving electrical issues.
- Installed electrical conduit and wiring for power, controls, and lighting.
Electrical Service Technician
Rnr Electrical
01.2012 - 01.2013
- Ensured compliance with local codes and regulations while performing installations or repairs on residential or commercial properties.
- Optimized workflow by successfully prioritizing multiple projects simultaneously while meeting strict deadlines under pressure.
- Streamlined operations by maintaining an organized inventory of tools and materials needed for job assignments.
- Provided exceptional customer service through timely completion of work orders, clear communication, and professional demeanor.
- Performed routine maintenance on electrical systems to ensure optimal performance and prevent future issues from arising.
- Improved client satisfaction by providing expert advice on energy-efficient solutions and proper maintenance techniques.
- Fabricated custom and replacement parts according to specifications, using hand tools.
- Instructed customers on proper use and safety of electrical systems and equipment.
- Examined electrical units for loose connections and broken insulation.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
General Service Technician
Pep Boys
01.2010 - 01.2012
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
- Reduced repair times for complex jobs with effective troubleshooting techniques and in-depth mechanical knowledge.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Explained estimates and determined repair timelines to manage customer expectations.
Shift Supervisor
Congo River Miniature Golf
01.2008 - 01.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
Shift Supervisor
CVS Pharmacy
01.2005 - 01.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Diploma -
Lake Brantley High School
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Problem and issue resolution
- Flexible and adaptable
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Diagnostic testing
- System installation
- Equipment inspection
- Inventory management
- Electrical systems
Timeline
Service Technician
Mavis Tire
01.2022 - Current
Service Manager
Mavis Tire
01.2022 - 01.2023
Service Manager
Action Gator Tire
01.2018 - 01.2022
Service Manager
Pepboys Parts And Auto
01.2016 - 01.2019
Service Advisor
Pep Boys
01.2015 - 01.2016
Electrical Service Technician
Schwenn Services
01.2013 - 01.2015
Electrical Service Technician
Rnr Electrical
01.2012 - 01.2013
General Service Technician
Pep Boys
01.2010 - 01.2012
Shift Supervisor
Congo River Miniature Golf
01.2008 - 01.2010
Shift Supervisor
CVS Pharmacy
01.2005 - 01.2008
Diploma -
Lake Brantley High School
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