Brandon Drahos
St.Paul,Mn
Summary
Conscientious, enthusiastic Customer Service Representative with extensive Customer Service experience, goal oriented, highly skilled and flexible. Dedicated to meeting or exceeding internal and external customer service needs.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Circle K Gas Station
Maplewood Mn
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Service Technician
Grand Pre East Apartments
Little Canada Mn
10.2023 - 02.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Grounds Keeping
Structural Wood Corporation
03.2023 - 10.2023
- Janitorial Duties, Minor Building Maintenance, Minor IT work, Supply Receiving, Customer Service
- Minor clerical work
Production Associate
ANDERSON WINDOWS & DOORS
Bayport, MN
11.2022 - 03.2023
- Producing different size window, Working on many different machines, Meeting with supervisors, leads, upper management to discuss how to make processes more efficient
House of CLOCKS
09.2022 - 11.2022
- Providing Customer service to customers and answering product questions, Selling and buying clocks, Give estimates on repairs of clocks and writing up tickets, Scheduling appointments for house calls to go out and repair clocks, Maintaining inventory, daily cash receipts, balancing of daily sales
Education
North St. Paul High School
North St. Paul, MN06.2022
Skills
- Phone etiquette
- Sales
- Cash handling
- Communication Skills
- Data Entry
Money handling abilities
Stock management
Stocking and replenishing
Order fulfillment
Retail materials management
Service standard compliance
References
Available upon request
Timeline
Customer Service Representative
Circle K Gas Station
07.2024 - Current
Service Technician
Grand Pre East Apartments
10.2023 - 02.2024
Grounds Keeping
Structural Wood Corporation
03.2023 - 10.2023
Production Associate
ANDERSON WINDOWS & DOORS
11.2022 - 03.2023
House of CLOCKS
09.2022 - 11.2022
North St. Paul High School