Brandon Drains

Mentored new hires, resulting in stronger staff development and increased productivity.

Monitored participant workflow and behaviors throughout training process.

Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.

Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.

Double-checked cargo inventories and documentation for accuracy.

Organized storage areas to optimize materials movements and minimize labor hours.

Educated clients on proper use of products and systems.

Identified and recommended staff for key positions and departments

Guided periodic property safety inspections and oversaw remedial action for potential hazards.

Provided safety reports and data analysis to building managers to inform security processes.

Recorded incident reports with detailed accounts of occurrences.

Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.

Identified appropriate marketing channels and target customers for campaigns.

Monitored trends in social media, industry, and competitive landscape to create new material.

Planned marketing initiatives and leveraged referral networks to promote business development.

Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.

Demonstrated products to customers to illustrate features, advantages and benefits.

Assisted customers with product selection based on individual needs and preferences.

Provided exceptional customer service to drive satisfaction.

Increased sales by effectively communicating product benefits.

Worked with team to achieve sales goals for products.

Protected residents and corrections staff through carefully developed procedures.

Managed internal and external security of facility through frequent observations and discussions with other correctional officers.

Processed inmates, conducted inmate counts and responded to emergencies.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Identified and resolved unauthorized, unsafe or ineffective practices.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Supported initiatives to prepare incarcerated individuals for life outside of institution upon release.

Inspected housing and common use facilities for safety, cleanliness and security.

Enforced rules, procedures and policies to assist with management of incarcerated population.

Managed 20 plus prison guards and over 1500 offenders at Georgia Diagnostic facility.

Followed all company guidelines regarding safety procedures when out in field.

Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.

Maintained updated knowledge of all equipment, products and services to properly educate customers.

Collected customer signatures once installations and repairs were finished to complete fence process.

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Scanned documents and saved in database to keep records of essential organizational information.

Completed data entry tasks with accuracy and efficiency.

Resolved concerns with products or services to help with retention and drive sales.