Brandon D. Satterwhite
Riverdale Park,MD
Overview
10
10
years of professional experience
Work History
Head Bartender
True Food Kitchen
Bethesda, MD
11.2023 - Current
- Utilized freshly juiced and pressed ingredients for a “Scratch Bar” experience
- Executed essential tasks for opening and closing operations
- Excelled in maintaining comprehensive knowledge of the drink menu, builds, and recipes
- Oversaw a group of 4 bartenders, coordinating efforts with the Bar Manager
- Fostered an inviting bar environment with outstanding customer interactions and top-notch service
- Implemented streamlined processes
- Trained and developed new hires
- Elevated to head bartender after 3 months
- Crafted signature cocktails for my “secret menu”
- Entrusted with L/B/W tasks centering on leadership and managerial functions
Asset Protection Captain
Macy’s INC.
Pentagon City
10.2022 - 10.2023
- Covert, hands on asset protection
- Protected all aspects of Macys such as staff, goods, and infrastructure
- Advanced to the Captain role (or Asst Mgr) after demonstrating exceptional performance during peak theft season
- Executed essential tasks for opening and closing operations across the Mid-Atlantic Region: Annapolis Mall, Bowie Town-Center & Pentagon City Macy’s
- Mastered understanding of building schematics alongside efficient operation of both internal and external CCTV
- Applied Macy’s techniques to recognize suspicious activities impartially
- Utilized surveillance equipment and direct observation for detecting unusual activities
- Utilized structured methods to secure hidden items and address theft incidents
- Collaborated with local police departments to interrogate, process, detain shoplifters
- Recovered upwards of $100,000 worth of stolen merchandise
- Awarded commendation by Investigative AP Leadership for efforts in apprehending significant criminals
- Facilitated improved dialogue between various departments and the AP team
- Transformed the adversarial view of the AP team held by the general staff
- Shifted overall attitude towards AP within the store environment
Shift Supervisor
Starbucks Coffee
Riverdale, Md
12.2019 - 08.2022
- Rehired as a supervisor based on barista experience
- Executed essential tasks for opening and closing operations
- Oversaw a group of 12, coordinating efforts with 4 shift leaders and the General Manager
- Strengthened customer relationships through effective interactions
- Implemented streamlined processes
- Trained and developed new hires
- Created specialty drinks and viral beverages
- Managed cash handling duties efficiently, reducing discrepancies
- Cataloging inventory vs waste, ensuring freshness and the proper rotation of products and beverages
Barista / Bartender
The Embassy Row Hotel
Washington, DC
05.2017 - 10.2019
- Chosen for specialized barista experience
- Trained and led a barista team of 4
- Elevated guests’ dining experiences by proactively anticipating their needs
- Enhanced my ability to work collaboratively
- Honed my interpersonal abilities by engaging with leaders across multiple departments
- Fostered effective communication among kitchen staff, resulting in customized menu choices to accommodate guests’ dietary needs
- Renewed TIPS certification
- Executed essential tasks for opening and closing operations
- Handled daily cash management task efficiently and consistently
- Advanced to bartender role after 6 months
- Crafted signature cocktails for happy hour
- Excelled in maintaining comprehensive knowledge of all drinks, builds, and recipes
Shift Supervisor
Starbucks Coffee Evenings
Washington, DC
05.2015 - 02.2017
- Executed essential tasks for opening and closing operations
- Perfected the corporate beverage routine
- Promoted to shift supervisor after one year as a partner, then trainer.
- Oversaw a group of 10, coordinating efforts with 3 shift leaders and the General Manager.
- Implemented streamlined processes.
- Received TIPS certification
- Learned proper beer and wine table service
- Managed cash handling duties efficiently, reducing discrepancies
- Cataloging inventory vs waste, ensuring freshness and the proper rotation of products and beverages
Education
Bachelor of Science - Psychology
Morgan State University
Baltimore, MdSkills
- Certified Food Handler
- TIPS certified
Timeline
Head Bartender
True Food Kitchen
11.2023 - Current
Asset Protection Captain
Macy’s INC.
10.2022 - 10.2023
Shift Supervisor
Starbucks Coffee
12.2019 - 08.2022
Barista / Bartender
The Embassy Row Hotel
05.2017 - 10.2019
Shift Supervisor
Starbucks Coffee Evenings
05.2015 - 02.2017
Bachelor of Science - Psychology
Morgan State University