Brandon Duff
Koloa,HI
Summary
Dynamic professional with extensive experience as a Lead Field Technician at HC Logic LLC, excelling in advanced troubleshooting and team collaboration. Proven track record of implementing process improvements that enhanced operational efficiency, achieving high customer satisfaction through effective communication and problem-solving abilities. Committed to continuous improvement and delivering high-quality results.
Overview
14
14
years of professional experience
Work History
Lead Field Technician
HC Logic LLC
10.2024 - Current
- Create and assign routes to drivers.
- Designated patient and employee resource for problem management.
- Delivered High value medications from pharmacy to patients.
- Working remotely in app and on website to process company logistics.
- Trained new technicians on proper procedures for handling fragile and temperature sensitive medications.
- Implemented process improvements that enhanced operational efficiency in the field.
- Provided technical support for troubleshooting customer issues remotely and onsite.
- Developed training materials to enhance team knowledge on industry standards and best practices.
- Achieved high levels of customer satisfaction by consistently delivering high-quality work and adhering to project deadlines.
Owner, Operating Manager
High Tide Kauai LLC
09.2017 - 11.2023
- Managed daily business operations, ensuring compliance with local regulations and industry standards.
- Built strong relationships with local vendors, enhancing supply chain efficiency and reliability.
- Streamlined inventory management processes to reduce costs and improve product availability.
- Conducted market analysis to identify trends and inform strategic business decisions for growth initiatives.
- Led marketing campaigns that increased brand visibility and attracted a broader customer base.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised staff, providing guidance and training to improve performance.
Owner/Sole Proprietor
Garden Island Home Maintenance.
01.2012 - 09.2017
- Managed daily operations to ensure high-quality home maintenance services.
- Oversaw budget management and resource allocation for project efficiency.
- Conducted inspections to identify issues, recommending solutions for timely repairs and preventative maintenance initiatives.
- Maintained inventory of tools and materials, optimizing resource allocation for ongoing projects and tasks.
- Demonstrated adaptability through proficiently handling diverse repair requests from clients across various industries.
- Strengthened relationships with clients by addressing their concerns promptly and professionally, leading to repeat business opportunities.
- Assisted in the successful renovation of multiple properties through diligent work on various tasks, including painting, carpentry, plumbing, and electrical repairs.
- Promoted a safe working environment by adhering to company guidelines and OSHA regulations during all assignments.
- Elevated customer trust by providing transparent pricing estimates before beginning projects, resulting in fewer disputes over costs upon completion.
- Showcased strong attention to detail in all completed projects, ensuring that the highest quality standards were consistently met.
- Collaborated effectively with contractors, ensuring that jobs were completed safely, efficiently, and according to industry standards.
- Enabled project success by maintaining open lines of communication with clients, addressing concerns as they arose and keeping them informed about progress.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
Education
High School Diploma -
Richland High School
Richland, WAHigh School Diploma -
Tri Tech
Kennewick, WA05-2011
Skills
- Advanced troubleshooting
- Team collaboration
- Fleet management
- Equipment inspection
- Computer skills
- Excellent communication
- Reliability
- Problem-solving abilities
- Adaptability and flexibility
- Field service experience
- Mechanical aptitude
- Continuous improvement
Timeline
Lead Field Technician
HC Logic LLC
10.2024 - Current
Owner, Operating Manager
High Tide Kauai LLC
09.2017 - 11.2023
Owner/Sole Proprietor
Garden Island Home Maintenance.
01.2012 - 09.2017
High School Diploma -
Richland High School
High School Diploma -
Tri Tech