Brandon Duffield
Barnegat,NJ
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
Shop Manager & Educator
Drybar
01.2023 - Current
- Perform weekly performance discussions with the team and organize monthly meetings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Controlled costs by effectively negotiating with vendors, saving on budget per year.
- Managed business profit plans, and enforced plans to met monthly/yearly goals.
PCT Preceptor
Fresinius Medical Care
06.2022 - 06.2023
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Promoted a culture of excellence within the PCT program by setting high expectations for both academic achievement and professional conduct among students.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
Shift Manager
SUPERCUTS
01.2018 - 01.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for state board of education.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Animal Food Sale Associate
PET VALU
01.2019 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Collaborated with team members to achieve high-performance results in a fast-paced retail setting.
- Increased sales by building strong relationships with retail clients and providing tailored solutions for their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in display cases.
Waiter
VIA ROMA ITALIAN RESTAURANT
01.2015 - 01.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Waiter
HARROGATE
01.2017 - 01.2018
- Collaborated with assisted living staff to ensure efficient coordination of care for residents.
- Identified areas for improvement within assisted living facilities by conducting regular site visits and communicating feedback effectively with staff members.
- Executed synchronized meal service simultaneously serving multiple guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Cosmetology - Student
OCEAN COUNTY VOCATIONAL TECHNICAL SCHOOL
Toms River, NJ06-2019
High School Diploma - Student
TOMS RIVER HIGH SCHOOL NORTH
Toms River, NJ06-2019
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Employee scheduling
- Customer engagement
- Tax and payroll
- POS systems
- Sales analysis
- Multitasking
- Recruitment and hiring
Timeline
Shop Manager & Educator
Drybar
01.2023 - Current
PCT Preceptor
Fresinius Medical Care
06.2022 - 06.2023
Animal Food Sale Associate
PET VALU
01.2019 - 05.2019
Shift Manager
SUPERCUTS
01.2018 - 01.2023
Waiter
HARROGATE
01.2017 - 01.2018
Waiter
VIA ROMA ITALIAN RESTAURANT
01.2015 - 01.2021
Cosmetology - Student
OCEAN COUNTY VOCATIONAL TECHNICAL SCHOOL
High School Diploma - Student
TOMS RIVER HIGH SCHOOL NORTH
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