Brandon Duval
Logistics Manager
Tecumseh,MI
Summary
Accomplished Operations Executive in the customer service and transportation industry bringing 12 years of experience and successful history of leadership, collaboration, and service-oriented operations development. Organized and forward-thinking, with excellent customer service, strategic planning, and problem-solving abilities. With over 10 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Vice President of Operations
Golden Limousine
Ann Arbor, MI
12.2020 - 03.2021
- Diminished regulatory risks by overseeing adherence to insurance and safety regulations across all projects.
- Managed and coordinated 80+ employees across 4 departments – Fleet & Facility, Dispatch, Customer Service, and Chauffeurs.
- Established relationships with local vendors and independent contractors to support business operations and lower expenses.
- Encouraged cross-team collaboration to implement new HRIS system and design of electronic filing system, replacing existing outdated methods.
- Supervised and administered order fulfillment and daily operations of multi-million dollar executive transportation operation.
- Diminished regulatory risks by working closely with Safety and Compliance Manager and implementing a COVID-19 Response Plan, Driver Safety Program, FTA Drug Screen Policy, and ensuring adherence to insurance and safety regulations across all projects.
Office Manager
Golden Limousine
Ann Arbor, MI
06.2017 - 12.2020
- Coordinated office activities and operations to ensure efficiency and compliance with company policies.
- Designed file systems to support daily operations and sales, including but not limited to the profitability and quote calculator, dispatch efficiency ledger, and labor breakdown in use today.
- Managed attendance and payroll for 100+ employees, generated relevant reports to ensure proper reporting and necessary exemptions.
- Developed training policies and procedures as well as operation process for onboarding and training of new staff.
- Implemented new and improved technology solutions and software for company dispatching, payroll, HRIS systems.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Developed standard operating procedures for all administrative employees.
Operations Manager
Golden Limousine
Ann Arbor, MI
02.2011 - 06.2017
- Supervised driver dispatching, route planning, and vehicle provisioning for a fleet of 40+ vehicles.
- Confirmed profitability of daily quotes and rides, making adjustments to company pricing model as needed.
- Managed key peak season volume to ensure timely delivery of service while maintaining excellent efficiency.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to company executives.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Dispatcher
Golden Limousine
Ann Arbor, MI
11.2009 - 02.2011
- Tracked and recorded driving hours to adhere to DOT Hours of Service regulations for Passenger Carrying Vehicles
- Handled inbound and outbound client calls, managed delays, customer complaints, and service adjustments.
- Worked efficiently in high stress environment to ensure timely delivery of service by approximately 50 chauffeurs and bus operators.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Responded to critical service issues and safety incidents with timely and efficient corrective measures.
Education
Candidate - English Literature
Owens Community College
Perrysburg, OH 06.2008 - 06.2009
Candidate - Computer Information Systems
Washtenaw Community College
Ann Arbor, MI 01.2010 - 06.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Process improvements
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Vice President of Operations
Golden Limousine
12.2020 - 03.2021
Office Manager
Golden Limousine
06.2017 - 12.2020
Operations Manager
Golden Limousine
02.2011 - 06.2017
Candidate - Computer Information Systems
Washtenaw Community College
01.2010 - 06.2012
Dispatcher
Golden Limousine
11.2009 - 02.2011
Candidate - English Literature
Owens Community College
06.2008 - 06.2009
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