Brandon Edwards
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix
02.2021 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Marketing Assistant
Assist Marketing
01.2021 - Current
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Helped with planning and hosting of marketing events.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
Shift Manager
CVS Pharmacy
09.2020 - 01.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Bachelor of Arts - Human Resources Management
Georgia State University
Atlanta, GA05.2023
Skills
- Statistical Data Analysis
- Microsoft Office
- Critical Thinking
- Problem-Solving
- Data Entry
- Recruitment and Selection
Timeline
Customer Service Representative
Publix
02.2021 - Current
Marketing Assistant
Assist Marketing
01.2021 - Current
Shift Manager
CVS Pharmacy
09.2020 - 01.2021
Bachelor of Arts - Human Resources Management
Georgia State University
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