Brandon Edwards
New Bern,NC
Summary
Skilled professional with experience in collections, customer service, and data entry. Exceptional interpersonal, investigative, and problem-solving skills. Effectively mediates customer disputes and investigates accounts in a timely manner to protect company investments.
Overview
8
8
years of professional experience
Work History
Loss Prevention Analyst
Ally Financial
Lewisville, TX
04.2022 - 04.2024
- Thoroughly investigate accounts to mitigate financial loss.
- Verifying lien status, military status, and title status.
- Training other employees to accurately identify potential problems and complete daily tasks.
- Maintained loss prevention programs in close collaboration with outside collection agencies.
- Maintaining healthy relationships with direct vendors for constant updates regarding account details.
- Maintained accurate records of customer accounts, payments, and payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored customer accounts for payment delinquency, and initiated collection efforts.
- Entered client details and notes into the system for interdepartmental access and review.
- Initiated the repossession process or service disconnection upon failure of other collection methods.
- Deployed an automated system for tracking and skip tracing to locate hard-to-find, relocated customers.
Taekwondo Instructor
Frisco Athletic Center
Frisco, TX
05.2016 - 03.2022
- Provided onsite training and developed lesson plans for specific age groups
- Delivered an exceptional level of service to each student by providing examples and answering questions
- Demonstrated one on one techniques to individual students
- Collect payments
- Tracking inventory and placing weekly orders
- Provided fast, personalized, and efficient services
- Built emotional bond with students by being a passionate company brand ambassador
- Continually check on students to ensure they are perfecting the demonstrations and correct any discrepancies
- Prepare checks that itemize the total costs and sales taxes
Education
High School -
Heritage High School
Frisco, TX06.2019
Skills
- Data entry experience
- Record keeping
- Computer literacy
- Time management
- Multitasking abilities
- Problem solving
- Debt collection
- Customer service
- Conflict resolution
- Asset Recovery
- Attention to detail
- Skip tracing
- Aging Reports Analysis
- Account investigation
- Payment processing
- Relationship Building
- Managing Delinquent Accounts
- Risk assessment
- Work planning and prioritization
- Updating customer accounts
- Microsoft Office
- Analytical and critical thinking
- Financial analysis
- Data analysis
- Collection strategies
- Automated tracking
- Effective communication
- Employee training
Accomplishments
- Achieved 1st degree black belt
- National Society of High School Scholars
Timeline
Loss Prevention Analyst
Ally Financial
04.2022 - 04.2024
Taekwondo Instructor
Frisco Athletic Center
05.2016 - 03.2022
High School -
Heritage High School
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